Tech-Savvy Retail Advisor

Virgin Media O2; Sunderland; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ in the United Kingdom is seeking a Retail Advisor to help customers choose from mobile phones, tablets, SIMs, broadband and TV packages, providing advice, guidance and solutions to create memorable experiences.

You’ll learn through 2 x 2-day induction sessions (30 hours), with ongoing coaching and development, and you’ll work in a close-knit retail team with shifts across store hours, including evenings and weekends, to drive customer satisfaction and store targets.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to meet individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Customer service

Strong communication

Empathy

Problem solving

Teamwork

Adaptability

Job description

Virgin Media O₂ in the United Kingdom is seeking a Retail Advisor to help customers choose from mobile phones, tablets, SIMs, broadband and TV packages, providing advice, guidance and solutions to create memorable experiences.

You’ll learn through 2 x 2-day induction sessions (30 hours), with ongoing coaching and development, and you’ll work in a close-knit retail team with shifts across store hours, including evenings and weekends, to drive customer satisfaction and store targets.