Tech-Savvy Retail Advisor - Flexible Hours & Benefits

Virgin Media O2; West Kirby; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounts on broadband, TV and mobile.

Cycle2Work schemes.

Dental insurance and neurodiversity.

The Virgin Family platform and O₂ Pre

Job summary

Virgin Media O₂ is seeking a Retail Advisor to guide customers through our range of technology products and services in-store. You’ll help customers pick devices and plans, demonstrate features and assist with setup, while building trust through excellent service.

In this role you’ll join a close-knit retail team, with induction sessions and ongoing coaching to support growth. Flexibility to work across store hours, including evenings and weekends, is expected.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer focus

Empathy

Resilience

Flexibility

Job description

Virgin Media O₂ is seeking a Retail Advisor to guide customers through our range of technology products and services in-store. You’ll help customers pick devices and plans, demonstrate features and assist with setup, while building trust through excellent service.

In this role you’ll join a close-knit retail team, with induction sessions and ongoing coaching to support growth. Flexibility to work across store hours, including evenings and weekends, is expected.