Tech-Savvy Customer Support & Field Scheduler

The Stephenworks; Peterborough; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK ISP is seeking a customer-focused individual for a full-time role in Peterborough. You will be the first point of contact for customers experiencing Wi-Fi issues, managing expectations while conducting troubleshooting. Strong administrative skills and a willingness to learn are essential. This is a great entry opportunity within a tech company poised for growth, with benefits including private healthcare and holiday entitlement.

Benefits

Private health insurance

26 days holiday (+8 bank holidays)

Pension

Qualifications

• Experience in a customer service role is essential.
• Ability to manage expectations and communicate clearly.
• Willingness to learn new technologies.

Responsibilities

• Serve as the first point of contact for customers with Wi-Fi issues.
• Conduct basic troubleshooting and relay information to the engineering team.
• Organize engineers' schedules for efficient job handling.

Skills

Customer service skills

Strong admin skills

Tech savviness

Job description

A leading UK ISP is seeking a customer-focused individual for a full-time role in Peterborough. You will be the first point of contact for customers experiencing Wi-Fi issues, managing expectations while conducting troubleshooting. Strong administrative skills and a willingness to learn are essential. This is a great entry opportunity within a tech company poised for growth, with benefits including private healthcare and holiday entitlement.