Tech Retail Store Leader - Fast Repairs & Growth

iSmash UK Trading Limited; Reading; On-site; GBP 30,000 - 32,000; Full time

Job summary

iSmash UK Trading Limited in Reading is seeking a hands‑on Retail Tech Store Manager to lead a busy repair store. You will balance leadership with technical repair work and own store performance, including sales, KPIs, and profitability. 40 hours per week with a competitive salary and bonus potential.

Join a fast‑growing tech repair brand focused on speed, quality, and customer care, with opportunities for progression within a nationwide network.

Qualifications

• Lead, motivate, and develop a high‑performing team through coaching and regular feedback.
• Balance hands‑on technical work with management responsibilities.
• Strong problem‑solving skills and attention to detail.
• Commercial awareness and focus on delivering results.
• Organised and able to manage multiple priorities including repairs and customers.
• Clear and confident communication with a customer‑first approach.

Responsibilities

• Lead, motivate, and develop a high‑performing team through coaching and regular feedback
• Create a positive and supportive environment where colleagues feel valued and engaged
• Deliver exceptional customer experiences through professional and solution‑focused service
• Take full ownership of store performance, including sales, KPIs, and profitability
• Ensure smooth day‑to‑day operations, maintaining high standards of execution and safety
• Take a hands‑on role in completing high‑quality repairs on smartphones and tablets
• Oversee repair workflow, ensuring quality, efficiency, and turnaround times
• Manage stock, including repair components and accessories
• Handle escalated customer issues and ensure positive outcomes
• Build local partnerships to drive footfall and grow brand awareness

Skills

Team leadership

Hands-on repairs

Customer service

Retail operations

KPIs & profitability

Job description

iSmash UK Trading Limited in Reading is seeking a hands‑on Retail Tech Store Manager to lead a busy repair store. You will balance leadership with technical repair work and own store performance, including sales, KPIs, and profitability. 40 hours per week with a competitive salary and bonus potential.

Join a fast‑growing tech repair brand focused on speed, quality, and customer care, with opportunities for progression within a nationwide network.