Store Manager - Bluewater

iSmash; United Kingdom; Remote; GBP 30,000 - 32,000; Full time

Job summary

iSmash at Bluewater is seeking a confident Store Manager to take full ownership of a busy retail store. You will lead your team, drive performance, and ensure operational excellence across all areas, reporting to the Field Support Manager.

The role focuses on delivering exceptional customer experiences, achieving sales and KPI targets, managing stock, and building local partnerships to drive footfall. Previous retail leadership is essential.

Qualifications

• Proven leadership experience in a fast-paced retail environment.
• Track record of delivering exceptional customer experiences.
• Strong commercial awareness with a focus on sales and KPIs.

Responsibilities

• Lead, motivate, and develop a high-performing team through coaching and regular feedback.
• Deliver exceptional customer experiences through professional and solution-focused service.
• Take full ownership of store performance, including sales, KPIs, and profitability.
• Ensure smooth day-to-day operations and maintain high standards of execution and safety.
• Manage stock levels and availability to meet customer demand.
• Build local partnerships to drive footfall and grow brand awareness.

Skills

Team leadership

Coaching & development

Customer service

Retail operations

KPI management

Job description

Store Manager - BluewaterWe use cookies and other tracking technologies to assist with navigation, improve our products and services, assist with our marketing efforts, and provide content from third parties. By continuing to use this site you agree to our use of cookies in accordance with our privacy policy. Manage third-party cookie preferences here.# Join the connected world of iSmash, part of the Assurant Group## Store Manager - BluewaterApply: Bluewater Shopping Centre: Full time: Posted Today: R-113967**Store Manager** **Location**: Bluewater **Salary:** £29,500–£32,000 plus bonus **Hours:** 40 hours per week**Overview of Position** Are you an experienced retail leader who thrives on delivering results, developing people, and creating outstanding customer experiences? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy retail store. You will lead your team, drive performance, and ensure operational excellence across all areas. This role reports to the Field Support Manager. **What makes us different?**Since launching in 2013, iSmash has grown to 37 locations across the UK. We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide. Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash. **What will be my duties and responsibilities in this job?** • Lead, motivate, and develop a high-performing team through coaching and regular feedback • Create a positive and supportive environment where colleagues feel valued and engaged • Deliver exceptional customer experiences through professional and solution-focused service • Take full ownership of store performance, including sales, KPIs, and profitability • Ensure smooth day-to-day operations, maintaining high standards of execution and safety • Manage stock levels and availability to meet customer demand • Handle escalated customer issues and ensure positive outcomes • Build local partnerships to drive footfall and grow brand awareness**What are the requirements needed for this position?** • Ability to lead, engage, and develop a team in a fast-paced environment • Confidence taking ownership of store performance and making decisions • Strong commercial awareness and focus on delivering results • Organised and able to manage priorities effectively • Clear and confident communication skills • A proactive, solutions-focused mindset **What other skills/experience would be helpful to have?** • Experience working in a retail or customer-focused environment • Experience in Assistant Manager or Store Manager roles • Exposure to managing KPIs, stock, or promotions • Interest in technology and customer solutions • Experience building local partnerships or driving community engagementReady to make a difference? Join iSmash and help create a world without tech stress.