Mobile Phone Repair Technician - Reading

iSmash UK Trading Limited; Reading; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company pension

Holiday allowance

Relocation support

Training opportunities

Awards program

Job summary

iSmash UK Trading Limited is seeking a Mobile Phone Repair Technician in Reading to repair smartphones and tablets, provide expert guidance to customers, and maintain a clean, efficient workspace.

The role emphasizes hands-on gadget repairs, attention to detail, and delivering excellent customer service in a fast-paced retail setting. A base salary plus commission is offered with relocation support where applicable.

Qualifications

• Proven experience repairing smartphones and tablets, including Apple, Samsung and Google devices.
• Strong customer service skills and confidence when speaking with customers.
• High attention to detail when handling devices, tools and small components.

Responsibilities

• Repair smartphones and tablets, including screen and battery replacements and other common faults.
• Diagnose and troubleshoot device issues using technical judgement.
• Explain repair options and guidance to customers and upsell accessories as appropriate.

Skills

Phone repair

Customer service

Job description

Mobile Phone Repair Technician £27,109.31 - £27,325.83 + commission Location: Reading

Overview of Position

Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast‑paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high‑quality device repairs while delivering great customer service. This role reports to the In‑Store Manager.

What will be my duties and responsibilities in this job?

• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
• Diagnose and troubleshoot device issues using your technical judgement
• Provide clear advice and guidance to customers on repair options and solutions
• Recommend suitable accessories and protection products
• Maintain a clean, organised and safe workspace
• Follow repair standards and safety guidelines at all times

What are the requirements needed for this position?

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
• Strong customer service skills with confidence speaking directly to customers
• High attention to detail when handling devices, tools and small components
• A genuine interest in mobile technology, gadgets and repairs
• Ability to work in a fast‑paced retail environment

What other skills/experience would be helpful to have?

• Previous experience in a retail or customer‑facing environment
• Experience recommending products or upselling accessories
• A willingness to learn and develop new repair techniques
• A proactive attitude and ability to work both independently and as part of a team

Benefits

• £27,109.31 - £27,325.83 basic salary plus commission
• Personalised career development and ongoing training opportunities
• Company pension and increasing holiday allowance with service
• 21 days’ holiday plus 8 bank holidays
• Opportunity for relocation support where applicable
• A supportive, fun culture with recognition and annual awards

About iSmash

iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices.

This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.

We are committed to equal employment opportunity

At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Company overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.