Retail Tech Store Manager - Reading

iSmash UK Trading Limited; Reading; On-site; GBP 30,000 - 32,000; Full time

Job summary

iSmash UK Trading Limited in Reading is seeking a hands‑on Retail Tech Store Manager to lead a busy repair store. You will balance leadership with technical repair work and own store performance, including sales, KPIs, and profitability. 40 hours per week with a competitive salary and bonus potential.

Join a fast‑growing tech repair brand focused on speed, quality, and customer care, with opportunities for progression within a nationwide network.

Qualifications

• Lead, motivate, and develop a high‑performing team through coaching and regular feedback.
• Balance hands‑on technical work with management responsibilities.
• Strong problem‑solving skills and attention to detail.
• Commercial awareness and focus on delivering results.
• Organised and able to manage multiple priorities including repairs and customers.
• Clear and confident communication with a customer‑first approach.

Responsibilities

• Lead, motivate, and develop a high‑performing team through coaching and regular feedback
• Create a positive and supportive environment where colleagues feel valued and engaged
• Deliver exceptional customer experiences through professional and solution‑focused service
• Take full ownership of store performance, including sales, KPIs, and profitability
• Ensure smooth day‑to‑day operations, maintaining high standards of execution and safety
• Take a hands‑on role in completing high‑quality repairs on smartphones and tablets
• Oversee repair workflow, ensuring quality, efficiency, and turnaround times
• Manage stock, including repair components and accessories
• Handle escalated customer issues and ensure positive outcomes
• Build local partnerships to drive footfall and grow brand awareness

Skills

Team leadership

Hands-on repairs

Customer service

Retail operations

KPIs & profitability

Job description

Retail Tech Store Manager

Location: Reading

Salary: £29,500–£32,000 plus bonus

Hours: 40 hours per week

Overview of Position

Are you a hands‑on retail leader with strong technical skills, a passion for technology, and a drive to deliver results? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy repair store. In this role, you will balance leadership, commercial performance, and hands‑on technical work. This role reports to the Field Support Manager.

What makes us different? Since launching in 2013, iSmash has grown to 37 locations across the UK, We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide. Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people‑first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash.

What will be my duties and responsibilities in this job?

• Lead, motivate, and develop a high‑performing team through coaching and regular feedback
• Create a positive and supportive environment where colleagues feel valued and engaged
• Deliver exceptional customer experiences through professional and solution‑focused service
• Take full ownership of store performance, including sales, KPIs, and profitability
• Ensure smooth day‑to‑day operations, maintaining high standards of execution and safety
• Take a hands‑on role in completing high‑quality repairs on smartphones and tablets
• Oversee repair workflow, ensuring quality, efficiency, and turnaround times
• Manage stock, including repair components and accessories
• Handle escalated customer issues and ensure positive outcomes
• Build local partnerships to drive footfall and grow brand awareness

What are the requirements needed for this position?

• Ability to lead, engage, and develop a team while leading from the front
• Confidence balancing hands‑on technical work with management
• Strong problem‑solving skills and attention to detail
• Commercial awareness and focus on delivering results
• Organised and able to manage multiple priorities including repairs and customers
• Clear and confident communication skills with a customer‑first approach

What other skills/experience would be helpful to have?

• Broader experience across device repairs
• Experience in Assistant Manager or Store Manager roles
• Knowledge of the telecoms or mobile technology sector
• Experience managing stock, KPIs, or promotional activity
• Interest in technology and problem solving
• Experience supporting or mentoring others in technical skills

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Additional Information about iSmash

iSmash, the UK’s leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high‑quality repair services for the technology that’s become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple. At iSmash, expert technicians offer same‑day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers. In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service. Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we’re making technology more accessible and reliable for everyone.