Store Manager - Tech Repair & Customer Experience Leader

iSmash UK Trading Limited; United Kingdom; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Bonus

Job summary

iSmash UK Trading Limited is seeking a Store Manager for our Bluewater store. You will lead a high-performing team, drive sales, customer experience, and store KPIs, while ensuring smooth operations and safety standards.

You will report to the Field Support Manager and enjoy a salary of £29,500–£32,000 with a annual bonus. The role requires 40 hours per week in a fast-paced retail environment and offers the opportunity to own store performance and develop people.

Qualifications

• Ability to lead, engage, and develop a team in a fast-paced environment.
• Confidence taking ownership of store performance and making decisions.
• Strong commercial awareness and focus on delivering results.
• Organised and able to manage priorities effectively.
• Clear and confident communication skills.
• A proactive, solutions-focused mindset.

Responsibilities

• Lead, motivate, and develop a high-performing team through coaching and regular feedback
• Create a positive and supportive environment where colleagues feel valued and engaged
• Deliver exceptional customer experiences through professional and solution-focused service
• Take full ownership of store performance, including sales, KPIs, and profitability
• Ensure smooth day-to-day operations, maintaining high standards of execution and safety
• Manage stock levels and availability to meet customer demand
• Handle escalated customer issues and ensure positive outcomes
• Build local partnerships to drive footfall and grow brand awareness

Skills

Leadership

Coaching

Customer service

Communication

People development

Job description

iSmash UK Trading Limited is seeking a Store Manager for our Bluewater store. You will lead a high-performing team, drive sales, customer experience, and store KPIs, while ensuring smooth operations and safety standards.

You will report to the Field Support Manager and enjoy a salary of £29,500–£32,000 with a annual bonus. The role requires 40 hours per week in a fast-paced retail environment and offers the opportunity to own store performance and develop people.