Tech Manager

Paradigm Employment Services LTD; Liss; On-site; GBP 45,000 - 55,000; Full time

Job summary

A national IT Support and Telecoms company is seeking an experienced Tech Manager to lead a team in delivering high-quality IT services. With a strong focus on stability and security, you will manage client IT environments and support the team in development and knowledge sharing. The ideal candidate has at least 5 years of experience in IT managed services and holds ITIL v4 certification. A competitive salary of £45,000-£55,000 plus bonuses is offered along with significant opportunities for career growth.

Benefits

Negotiable Salary

Career development opportunities

Gym attendance subsidy

Child’s first day at school off

Birthday off paid

Qualifications

• Ideally 5 years experience in IT managed services with high-quality support.
• Hands-on leader with a focus on team development.
• Proven ability to build trusted client relationships.

Responsibilities

• Lead and manage a team of technicians daily.
• Oversee client IT environments for stability and security.
• Act as a senior technical escalation point for complex issues.

Skills

IT managed services experience

Microsoft Server environments

Interpersonal skills

Problem-solving mindset

ITIL v4 certification

Tools

Microsoft 365

Job description

Tech Manager (MSP)

A truly exciting opportunity has arisen for an experienced IT Support Technical Manager to join a national IT Support and Telecoms company based in the Liss area.

Not sure what skills you will need for this opportunity? Simply read the full description below to get a complete picture of candidate requirements.

Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees.

We are keen to speak with exceptional individuals who are self‑motivated, results‑driven, and possess proven technical expertise within the IT Managed Service sector.

This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader.

Main Responsibilities

• Lead and manage a team of technicians on a day‑to‑day basis, including workload planning, scheduling, performance management, and maintaining consistently high standards of service delivery.
• Oversee and support client IT environments, including hardware, software, servers, and network infrastructure, ensuring stability, security, and optimal performance.
• Take ownership of the technical onboarding of new clients, managing system setup, migrations, documentation, and smooth transition into support services.
• Build and maintain strong, long‑term relationships with new, existing, and prospective clients through a proactive, service‑led, and consultative approach.
• Provide on‑site technical support at client locations when required, utilising a company pool vehicle, and acting as a trusted technical representative of the business.
• Deliver high‑quality remote and telephone‑based technical support, working collaboratively alongside the wider technical team.
• Ensure first‑class technical, server, and infrastructure support across all client accounts, meeting or exceeding agreed service levels.
• Act as a senior technical escalation point for complex issues raised by both clients and internal technicians, ensuring timely and effective resolution.
• Monitor departmental performance against agreed KPIs, producing regular reports and insights to support continuous improvement.
• Stay current with emerging technologies, industry trends, and best practices, providing training, mentoring, and technical guidance to the team.
• Drive continuous improvement within the department by reviewing processes, tools, and service delivery methodologies.
• Actively participate in ongoing personal development, training, and skills enhancement to maintain technical expertise and leadership capability.

Main Requirements

• Ideally 5 years experience within the IT managed services industry, with a strong track record of delivering high‑quality technical support.
• Proven experience working across a wide range of IT environments and supporting diverse client infrastructures and on‑site locations.
• ITIL v4 certification or equivalent practical working knowledge of IT service management best practices.
• Strong, hands‑on experience with Microsoft Server environments, from legacy versions (2003 onwards) through to current releases.
• In‑depth knowledge of Microsoft 365, including implementation, administration, support, and tenant‑to‑tenant migrations.
• A hands‑on leader who leads by example and actively supports team development and knowledge sharing.
• Forward‑thinking and proactive, with a problem‑solving mindset and the ability to identify and implement improvements.
• Excellent interpersonal and communication skills, with a proven ability to build and maintain strong, trusted relationships with clients.
• Full UK driving licence, with flexibility to attend client sites and on‑call requirements using company pool vehicles.
• Comfortable taking ownership and responsibility, including acting as a key holder and trusted escalation point when required.
• Positive, professional, and approachable attitude, contributing to a supportive and high‑performing team culture.
• A genuine passion for technology, continuous improvement, and ongoing personal and professional development.

What We Offer

• Negotiable Salary £45,000‑£55,000 per annum with Bonus.
• Monday to Friday – office based.
• Unrivalled career development prospects and opportunity to progress.
• Pension and Holiday (20 days bank holidays allowance to purchase extra holidays and carry to following year).
• Gym attendance is paid up to 50% per month (up to £50).
• 50% paid up to £100 for one‑off physical challenge events e.g. marathon etc.
• Up to 2 full volunteering days per year (prior notice and permission).
• Day off for your child’s first day at school.
• Your birthday off paid.

If you are a driven and resilient professional with a desire to progress and be part of a fantastic team, then this role is for you! Please do get in touch with us for more details.

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.