Team Member

Rank Group; North East; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive pay

Amazing perks

50% off food & drinks

Pension & Life Assurance

Company sick pay

Uniform provided

Paid breaks

Career development opportunities

Job summary

Rank Group is looking for a friendly Team Member to welcome customers, serve food and beverages, and help keep the venue lively from the first hello to the last game.

You will follow clear standards, support across areas, and elevate issues when needed while contributing to a positive guest experience.

Qualifications

• Customer-first attitude with strong people skills.
• Able to stay organised and focused in busy environments.
• Team player with clear communication and willingness to learn on shift.

Responsibilities

• Greet customers, serve food and drinks, and help keep the venue buzzing.
• Maintain smooth operations by keeping queues moving, clearing tables, and tidying the venue.
• Explain game rules and keep energy high around the venue.
• Follow health & safety, food hygiene, licensing and safer-gambling procedures; report incidents promptly.
• Communicate clearly with colleagues to ensure smooth front-of-house service.

Skills

People skills

Attention to detail

Clear communication

Team player

Job description

• Competitive pay + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.