Team Member

Rank Group; Blyth; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Paid breaks

Discounts on food & drinks

Pension & life assurance

Company sick pay

Career development opportunities

Uniform provided

Rewards platform

Job summary

Rank Group is seeking a friendly Team Member to be the welcoming face on the floor, serving food and beverages and keeping the buzz alive from first hello to final game.

You’ll follow clear standards, support across Front of House, Food & Beverage and cleaning areas, and escalate issues when needed to ensure smooth service for guests.

Qualifications

• Customer-facing role experience preferred but not required.
• Ability to stay friendly and energetic in a busy environment.
• Willingness to learn and follow standards.

Responsibilities

• Greet guests and serve food and drinks to ensure a welcoming experience.
• Keep queues moving, tables clear, and venue tidy between sessions.
• Assist across areas to maintain smooth service and respond to issues promptly.
• Follow health, safety, and licensing rules; monitor age-restricted behavior.
• Communicate clearly with colleagues to support a one-team approach.

Skills

Customer service

People skills

Communication

Team player

Job description

Competitive Salary: £12.71 per hour + Amazing Perks!

Hours: Real contracts from 8–35 (no zero‑hour contracts)

Paid breaks

Rewards platform

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.

Your Impact

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed – Front of house, floor, Food & Beverage, cleaning – so service flows smoothly.

You’ll Bring

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.