Team Member

Rank Group; Bolton; Remote; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Fixed hours

Paid breaks

Pension & Life Assurance

Sick pay

Career development

Uniform provided

Discounts on food

Rewards platform

Job summary

Rank Group in Bolton is seeking a friendly Team Member to greet customers, serve food and drinks, and keep the floor buzzing from start to finish. You’ll follow clear standards, support across areas, and escalate issues when needed.

Bring a customer‑first attitude, strong people skills, and the ability to work in a busy environment; full training is provided and a positive, energetic pace is encouraged across shifts.

Qualifications

• Friendly, upbeat and helpful attitude on shift.
• Experience in hospitality/retail is helpful but not essential.
• Full training provided.

Responsibilities

• Greet customers, take orders, and serve food and drinks.
• Keep the venue clean, tidy and reset between sessions.
• Follow health and safety, licensing and safer‑gambling procedures.
• Support across Front of House, floor, Food & Beverage and cleaning.

Skills

Customer service

People skills

Team player

Attention to detail

Job description

• Competitive Salary: £12.71 per hour + Amazing Perks!


• Hours: Real contracts from 8–35 (no zero‑hour contracts)


• Paid breaks


• Rewards platform


• 50% off food & soft drinks (you + 3)


• Pension & Life Assurance


• Company Sick Pay


• Career development opportunities


• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor – making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalates issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.


• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.


• Game support: help customers understand how our games work and keep energy high around the venue.


• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.


• One team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.


• Pace & focus in a busy environment; organised with good attention to detail.


• Team player energy - clear communication and willingness to learn on shift.


• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.