Team Leader

Rank Group; Blyth; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Paid breaks

50% off food and soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Rank Group is seeking a Team Leader to run their area on shift, briefing the team, managing rosters within the zone, coordinating breaks and keeping service moving to ensure a brilliant guest experience.

You will lead front-line teams, drive service excellence, and maintain safety and compliance on shift, with a hands-on, energetic leadership style designed for busy hospitality/retail environments.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Front line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalating incidents promptly.

Skills

People skills

Organised

Team leadership experience

Job description

• Competitive Salary + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.

Your Impact

• Front line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalating incidents promptly.

You'll Bring

• Strong people skills with a customer‑first mindset.
• Organised, proactive, and calm in a fast‑paced environment.
• Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership - hands‑on, high‑energy, and focused on delivering a brilliant shift.