Team Member

Rank Group; United Kingdom; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Amazing perks

Pension & life assurance

Company sick pay

Discounts 50% off food & soft drinks

Uniform provided

Paid breaks

Career development opportunities

Job summary

Rank Group onEngland is seeking team members to deliver friendly, high-energy service across food and beverage in a busy venue. You will welcome customers, serve food and drinks, and help keep energy high from first hello to final game.

Pay starts at £12.77 per hour with great perks and real contracts (not zero-hour). You’ll follow clear standards, support across areas, and escalate issues when needed while enjoying a comprehensive benefits package.

Qualifications

• Customer-first attitude with great people skills.
• Pace & focus in a busy environment.
• Team player energy; clear communication and willingness to learn on shift.
• Experience in hospitality/retail/leisure helpful but not essential; full training provided.

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed to ensure smooth service.

Skills

Customer-first attitude

People skills

Pace & focus

Team player

Job description

• Competitive Salary: £12.77 per hour + Amazing Perks!
• Hours: Real contracts from 8-35 (no zero-hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and *escalate* issues when needed.

Your Impact

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
• One - team mindset: communicate clearly with colleagues and jump in where needed - Front of house, floor, Food & Beverage, cleaning - so service flows smoothly.

You’ll Bring:

• Customer-first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.