Team Leader

Rank Group; Greater London; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Salary

Amazing Perks

Paid breaks

Rewards platform

50% off food & soft drinks

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Rank Group in Greater London is seeking a Team Leader to run a shift, set the pace, and ensure a brilliant guest experience. You will brief the team, manage rosters within your zone, coordinate breaks, and keep service moving while escalating issues as needed.

The role focuses on frontline leadership, achieving service KPIs, and coaching staff to deliver outstanding customer service in a fast-paced hospitality/retail environment.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead your area on shift, briefing the team and setting pace.
• Rota management within your zone and coordination of breaks.
• Keep service moving and escalate issues when needed.
• Coach in the moment to recognise great service and improvement.

Skills

Strong people skills

Organised

Calm under pressure

Team leadership experience

Job description

• Competitive Salary: £13.60 per hour + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving- escalating issues when needed.

Your Impact:

• Front‑line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escalation incidents promptly.

You’ll Bring:

• Strong people skills with a customer‑first mindset.
• Organised, proactive, and calm in a fast‑paced environment.
• Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership - hands‑on, high‑energy, and focused on delivering a brilliant shift.