Team Leader

Rank Group; England; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Fixed hours 8-35

Paid breaks

Rewards platform

50% food discount

Pension & Life Assurance

Sick pay

Career development

Uniform provided

Job summary

Rank Group is seeking a proactive Team Leader to manage a shift, drive guest experience, and lead a frontline team within a fast-paced hospitality/retail setting.

You will brief the team, manage rota and breaks, and ensure service runs smoothly while meeting KPIs for customer satisfaction, speed, and cleanliness. This hands-on, high-energy role requires strong people skills and a calm, organised approach.

Qualifications

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Responsibilities

• Lead the area on shift, setting pace and standards for a brilliant guest experience.
• Brief the team and rota within your zone, coordinating breaks to keep service moving.
• Escalate issues when needed to maintain smooth operation and standards.
• Coach team in the moment with practical feedback to improve performance.
• Ensure safety and compliance through regular checks and proper procedures.

Skills

Strong people skills

Organised

Proactive

Calm under pressure

Customer-first mindset

Job description

• Competitive Salary + Amazing Perks!
• Hours: Real contracts from 8-35 (no zero-hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Lead the fun, deliver the service.

As a Team Leader, you'll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You'll brief the team, rota within your zone, coordinate breaks, and keep service moving- escalating issues when needed.

Your Impact:

• Front line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; escape incidents promptly.

You’ll Bring:

• Strong people skills with a customer-first mindset.
• Organised, proactive, and calm in a fast-paced environment.
• Experience guiding a team in hospitality/retail/leisure.

This is your step into leadership-hands-on, high-energy, and focused on delivering a brilliant shift.