Team Member

The Rank Group; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Rank Group in Greater London is seeking a Team Member to welcome customers, assist on gaming machines, and serve snacks and drinks, creating a friendly atmosphere from first visit to last spin.

You will follow clear standards, work night shifts including weekends, and support on-floor operations while maintaining safety, compliance, and a positive team spirit. Full training provided; hospitality/retail experience is helpful but not required.

Qualifications

• Hospitality/retail or leisure experience is helpful but not essential.
• Full training will be provided.
• Flexible to work night shifts and weekends.

Responsibilities

• Greet guests and ensure a welcoming atmosphere.
• Assist customers with play on gaming machines.
• Serve snacks and drinks and maintain venue cleanliness.
• Follow health & safety procedures and responsible gambling guidelines.
• Collaborate with team to deliver a consistent, high-quality service.

Job description

As a Team Member, you'll be the friendly face on the floor-welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You'll follow clear standards, resolving or escalating issues where needed

• Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends

Your Impact

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times"
• Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
• team mindset: Work together across the floor, to deliver a consistent, high-quality experience.Team player energy-clear communication and willingness to learn on shift.
• Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential-full training provided.