Team Manager - Client Support Services (CSS)

GB001 Marsh Ltd; Witham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global risk advisory company seeks an experienced Team Manager for Client Support Services in Witham or Birmingham. The role involves leading a team of 10 technicians, enhancing service delivery, and managing performance through regular training and reviews. Ideal candidates will possess strong leadership and project management skills, alongside a background in (re)insurance. This position offers a hybrid working model, promoting work-life balance with flexible arrangements.

Benefits

Flexible working arrangements

Free parking nearby

Qualifications

• Proven ability to mentor and coach team members towards organizational goals.
• Strong leadership skills to inspire high performance in a market-facing environment.
• Solid understanding of project management methodology and risk mitigation.

Responsibilities

• Direct service operations within the client support process.
• Manage operational issues and maintain discipline through metrics.
• Lead recruitment, performance management, and training activities.

Skills

Leadership

Mentoring

Project Management

Change Management

Stakeholder Management

Negotiation

Process Improvement

Job description

Description :

Team Manager - Client Support Services (CSS)

Location : Witham or Birmingham

We are looking for an experienced Team Manager to lead and inspire a team of 10 technicians within our CSS department. Reporting directly to the Department Manager, you will be responsible for driving operational excellence, managing service delivery, and supporting senior leadership in achieving shared objectives. Your role will include conducting regular training sessions, performance reviews, and annual appraisals to continuously enhance team performance.

Ideal candidates will have proven expertise in Binders, Pro-rata, or Fiduciary skills. We offer a hybrid working model, with three days per week in the office, complemented by free parking nearby. Understanding the importance of work-life balance, we provide flexible working arrangements and part-time opportunities - please let us know what suits you best.

We will count on you

• Direct service operations and functions within the client support process, ensuring compliance with internal governance and policies.
• Manage operational issues within your area, maintaining discipline through metrics to meet processing targets.
• Lead people-related activities including recruitment, salary / bonus decisions, performance management, training, talent mapping, succession planning, and status changes.
• Make decisions on complex, tactical, and operational short-term issues, providing regular recommendations to the Department Manager.
• Participate in creating and managing the team’s travel and expense budget, working within financial objectives.
• Maintain individual performance and development plans for each team member, providing mentoring and performance feedback.
• Support and guide less experienced colleagues as needed.
• Coordinate senior leadership service activity reporting and present technical information to management.

What you need to have

• Proven ability to mentor and coach team members, building passion and commitment towards team, department, and organisational goals.
• Strong leadership skills to inspire and motivate high performance in a market-facing environment.
• Solid understanding of project management methodology, stakeholder management, and risk mitigation.
• Ability to engage, influence, and negotiate professionally with clients, markets, and colleagues.
• Track record of delivering change, including process and people impacts, and driving process improvements.
• Role model behaviour with a positive, ‘can do’ attitude.

What makes you stand out

• In-depth knowledge of (re)insurance concepts, market systems, and the financial and regulatory environment.
• Proven experience in people management.
• Demonstrated change leadership skills.
• Strong ability to develop others and build high-performing teams.

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career. Guy Carpenter, a business of Marsh McLennan (NYSE : MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.