Team Leader - Stoke-on-trent

Asda Stores Ltd.; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company seeks a Team Leader in Stoke-on-Trent. This role involves leading day-to-day operations, supporting colleagues, and ensuring excellent customer service. Ideal candidates will have retail experience, strong communication skills, and flexibility to work various shifts, including weekends. In return, you'll enjoy a competitive salary and various benefits including a colleague discount, pension, and wellbeing support.

Benefits

Colleague discount: 15% off your shopping

Discounted rates on Asda services

Access to flexible pay

Company pension

24/7 virtual GP and counselling services

Excellent parental leave policies

Colleague recognition programme

Special offers across various services

Qualifications

• Experience working in a retail or customer-facing environment.
• Good communication skills and a can-do attitude.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Lead day-to-day operations in your department.
• Support colleagues and manage stock effectively.
• Motivate the team and ensure high standards of service.

Skills

Customer-focused

Supportive

Organised

Positive attitude

Team player

Reliable

Job description

As a Team Leader, you'll play a key role in the day-to-day running of your department. You'll lead by example-supporting your colleagues, keeping things running smoothly, and making sure our customers receive the best possible service. Whether it's helping to manage stock, supporting new starters, or stepping in to solve a problem, you'll be a go-to person on the shop floor. You'll work closely with your manager to deliver high standards and keep your team motivated and focused.

What makes a brilliant Team Leader:

• Customer-focused: You put customers first and help your team do the same.
• Supportive: You're approachable, helpful, and always ready to lend a hand.
• Organised: You can juggle tasks, manage priorities, and keep things on track.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Team player: You work well with others and help create a great place to work.
• Reliable: You take responsibility and follow through on what needs to be done.

What you'll bring:

Experience working in a retail or customer-facing environment. A willingness to take on responsibility and support others. Good communication skills and a can‑do attitude. Flexibility to work a range of shifts, including weekends and evenings.

Benefits:

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.