Team Leader: Elevate Guest Experience & Shift Ops

Greene King; Houghton Regis; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression across brands

Discounts: 33% for you and 15% for a+

Free employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Discounts at Greene King Inns and our

Refer a friend scheme up to £1,500

Wagestream access

Retail discounts (up to 30% e.g. with

Job summary

Greene King is seeking a Team Leader for its Hungry Horse pubs in the United Kingdom. You will lead by example to ensure the shift runs smoothly, maintain high standards, and keep customers happy with a remembered, warm experience.

You’ll deputise for management, coordinate the team during busy periods, and ensure the bar remains safe, legal, and clean. The role emphasizes the ability to adapt, attention to detail, and strong service as a key to success.

Qualifications

• Provide customers with a heartfelt and memorable experience each visit.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• Think on your feet and adapt to challenges during a busy shift.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.

Skills

Team leadership

Customer service

Attention to detail

English proficiency

Job description

Greene King is seeking a Team Leader for its Hungry Horse pubs in the United Kingdom. You will lead by example to ensure the shift runs smoothly, maintain high standards, and keep customers happy with a remembered, warm experience.

You’ll deputise for management, coordinate the team during busy periods, and ensure the bar remains safe, legal, and clean. The role emphasizes the ability to adapt, attention to detail, and strong service as a key to success.