Shift Leader: Deliver Memorable Service & Lead the Team

Greene King; Hale; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Career progression across Greene King"

Staff discounts: up to 33% across all

Employee assistance program

Enhanced family-friendly policies

Menopause Friendly Employer

Greene King Inns discounts

Refer-a-friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader for Hungry Horse pubs in Hale. You will lead the team on busy shifts, ensuring smooth operations, high service standards, and a welcoming environment for customers.

The role involves deputising for management, coordinating staff, and maintaining safety and allergen controls. The successful candidate will provide memorable customer experiences, model excellent service, and adapt quickly to changing demands while supporting teammates and upholding brand

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues during their absence.
• Coordinate the team during busy shifts to maintain high standards.
• Ensure the bar area is safe, legal, and clean at all times.

Responsibilities

• Lead by example to ensure smooth shift operation.
• Support onboarding and development of team members.
• Keep customers happy by delivering great service.
• Maintain compliance with safety and allergen controls.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

English proficiency

Job description

Greene King is seeking a Team Leader for Hungry Horse pubs in Hale. You will lead the team on busy shifts, ensuring smooth operations, high service standards, and a welcoming environment for customers.

The role involves deputising for management, coordinating staff, and maintaining safety and allergen controls. The successful candidate will provide memorable customer experiences, model excellent service, and adapt quickly to changing demands while supporting teammates and upholding brand