Shift Leader — Hospitality & Team Excellence

Greene King; Liphook; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Career progression across brands

33% discount on all Greene King brands

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns and ¼

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts up to 30%

Job summary

Greene King’s Hungry Horse is looking for a Team Leader to guide a busy shift, ensuring great service and smooth operations. You’ll support the management team, coordinate the team, keep the bar safe, legal and clean, and resolve issues quickly to maintain high standards for customers.

With a focus on teamwork and customer welcome, you’ll role-model excellent service, handle peak periods, and help create a welcoming pub environment where guests feel valued and well looked after.

Qualifications

• Strong customer service skills and ability to welcome customers.
• Ability to deputise for management and resolve issues.
• Capable of coordinating a busy shift and maintaining high standards.
• Clear English communication and understanding of allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve any issues in their absence.
• Help organise and coordinate the team during a busy shift, ensuring smooth operations.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Skills

Customer service

Team leadership

Shift coordination

Attention to detail

English proficiency

Job description

Greene King’s Hungry Horse is looking for a Team Leader to guide a busy shift, ensuring great service and smooth operations. You’ll support the management team, coordinate the team, keep the bar safe, legal and clean, and resolve issues quickly to maintain high standards for customers.

With a focus on teamwork and customer welcome, you’ll role-model excellent service, handle peak periods, and help create a welcoming pub environment where guests feel valued and well looked after.