Shift Team Leader: Create Memorable Guest Experiences

Greene King; Trowbridge; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Discount on brands

Pension contribution

Wagestream access

Employee discounts

Refer a friend bonus

Résumé du poste

Greene King is seeking a Team Leader for a Hungry Horse pub. You will guide the team to ensure smooth shifts, uphold high standards, and keep customers happy. You’ll role-model great service, delegate tasks, and address issues swiftly to maintain a welcoming environment.

Join us to lead by example, support the management team, and ensure the bar remains safe, compliant and efficient while delivering an excellent guest experience.

Qualifications

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to run smoothly.
• Keep the bar safe, legal, and clean, handling issues quickly and safely.
• Attention to detail in every pint poured and service delivered.
• Demonstrate service excellence and warm welcome to customers.
• Think on your feet and adapt to busy shift challenges.
• Maintain a positive, can-do attitude and be a true team player.
• Communicate clearly in English to perform roles and allergen controls.

Responsabilités

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues during their absence.
• Organise and coordinate the team on a busy shift to keep things ticking over.
• Ensure the bar is safe, legal, and clean and resolve issues promptly.

Connaissances

Customer service

Team leadership

Shift coordination

Safety compliance

Attention to detail

Service excellence

Adaptability

Team player

English proficiency

Description du poste

Greene King is seeking a Team Leader for a Hungry Horse pub. You will guide the team to ensure smooth shifts, uphold high standards, and keep customers happy. You’ll role-model great service, delegate tasks, and address issues swiftly to maintain a welcoming environment.

Join us to lead by example, support the management team, and ensure the bar remains safe, compliant and efficient while delivering an excellent guest experience.