Shift Leader: Deliver Great Guest Experiences & Team Success

Greene King; West Wick; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development

Discount on Greene King brands

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Greene King Inns & hotels discounts

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King’s Hungry Horse brand is seeking a Team Leader to drive a busy pub shift, lead a front-of-house team, and ensure an excellent guest experience. You’ll supervise bar service, uphold high standards, and support the management team to keep the operation running smoothly.

The role requires strong English, attention to detail, and a proactive approach to customer service. On-site duties include supervising staff, maintaining safety, and delivering a warm welcome to guests.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team during absence.
• Coordinate and supervise the team on a busy shift.
• Keep the bar safe, legal, and clean, handling issues swiftly.
• Proven ability to lead and motivate a team.
• Strong spoken and written English and allergen awareness.

Responsibilities

• Lead by example to ensure smooth shift operations.
• Maintain high standards and customer happiness.
• Support managers and resolve issues promptly.
• Ensure safety and compliance on the bar area.

Skills

Attention to detail

Leading by example

Team coordination

Customer service excellence

English proficiency

Job description

Greene King’s Hungry Horse brand is seeking a Team Leader to drive a busy pub shift, lead a front-of-house team, and ensure an excellent guest experience. You’ll supervise bar service, uphold high standards, and support the management team to keep the operation running smoothly.

The role requires strong English, attention to detail, and a proactive approach to customer service. On-site duties include supervising staff, maintaining safety, and delivering a warm welcome to guests.