Team Leader: Lead Smooth Shifts & Outstanding Service

Greene King; Rotherham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Career progression

Brand discounts

Employee assistance

Wage access

Retail discounts

Job summary

Hungry Horse, part of Greene King, is seeking a Team Leader to guide the shift and support the team in delivering great customer service. You will ensure the bar runs smoothly, resolve issues, and uphold high standards across service, safety, and compliance.

The role is based in a pub environment, with opportunities to lead a busy team and develop your leadership skills within the Greene King family.

Qualifications

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts, ensuring smooth service.
• Make sure the bar is safe, legal, and clean, handling issues quickly and safely.

Responsibilities

• Lead by example to ensure shift runs smoothly.
• Maintain high standards of service and customer satisfaction.
• Support team development and training as needed.
• Address incidents promptly and professionally.

Skills

Customer service

Team leadership

Shift coordination

Health & safety

Job description

Hungry Horse, part of Greene King, is seeking a Team Leader to guide the shift and support the team in delivering great customer service. You will ensure the bar runs smoothly, resolve issues, and uphold high standards across service, safety, and compliance.

The role is based in a pub environment, with opportunities to lead a busy team and develop your leadership skills within the Greene King family.