Team Leader: Guest Experience & Career Growth

Greene King; Dudley; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension contributions

Brand discounts

Employee assistance program

Wagestream access

Refer a friend bonus

Job summary

Greene King’s Hungry Horse is seeking a Team Leader to guide the shift, ensure high standards, and keep customers happy. You’ll lead by example, support the team, and maintain a safe, efficient bar environment during busy periods. Prior experience in a similar role is required.

Join a team-focused pub group offering competitive pay, pension contributions, career progression, and staff discounts across Greene King brands. A rewarding role in a popular Dudley pub awaits.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely possible.

Responsibilities

• Lead the team to ensure smooth shift operations and high standards.
• Maintain exceptional customer service and respond to feedback promptly.
• Oversee safety, legality, and cleanliness of the bar and pub area.
• Support peers and managers to resolve issues and maintain morale during peak times.

Skills

Leadership

Team management

Customer service

Communication

Job description

Greene King’s Hungry Horse is seeking a Team Leader to guide the shift, ensure high standards, and keep customers happy. You’ll lead by example, support the team, and maintain a safe, efficient bar environment during busy periods. Prior experience in a similar role is required.

Join a team-focused pub group offering competitive pay, pension contributions, career progression, and staff discounts across Greene King brands. A rewarding role in a popular Dudley pub awaits.