Team Leader: Elevate Service & Shift Excellence

Greene King; Rochester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Career development opportunities

Staff discounts on brand meals andDrin

Employee assistance program

Refer a friend bonus potential

Job summary

Greene King is seeking a Team Leader for Hungry Horse pubs in the United Kingdom. You’ll lead by example, ensuring the shift runs like clockwork, the team has what it needs, and customers are kept happy.

You’ll deputise for the management team, organise and coordinate the crew during busy periods, keep the bar safe, legal, and clean, and model excellent service with a warm welcome for every guest.

Qualifications

• Experience leading teams in hospitality or pubs.
• Excellent customer service and guest relations.
• Ability to manage busy shifts and coordinate staff.

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts for smooth operation.
• Keep the bar area safe, legal, and clean, addressing issues promptly.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Greene King is seeking a Team Leader for Hungry Horse pubs in the United Kingdom. You’ll lead by example, ensuring the shift runs like clockwork, the team has what it needs, and customers are kept happy.

You’ll deputise for the management team, organise and coordinate the crew during busy periods, keep the bar safe, legal, and clean, and model excellent service with a warm welcome for every guest.