Team Leader

Ole & Steen; Windsor; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

£13.51 per hour + incentives

Flexible shifts

Free food on shift

50% discount when not on shift

Uniform provided

28 days holiday

Full or part-time hours

Job summary

Ole & Steen in Windsor is hiring a Team Leader to support the General Manager and lead a shift in their absence. You’ll greet guests with warmth, role-model outstanding standards, and foster an atmosphere where fresh bakery produce and coffee meet approachable luxury.

You’ll lead from the front, motivate your team to deliver exceptional guest experiences, and bring a passion for hospitality, coffee, and handmade foods to every shift. Flexible hours offered, with full or part-time positions.

Qualifications

• Experience leading a shift and managing a team.
• Excellent customer service and hospitality skills.

Responsibilities

• Support the General Manager and lead a shift in their absence.
• Greet guests and foster a positive store atmosphere.
• Inspire teams to deliver high standards of service.
• Deliver great customer experiences with warmth and attention to detail.

Skills

Team leadership

Customer service

Job description

Ole & Steen is an award-winning Danish bakery with 30 years of heritage behind us.We proudly produce fresh artisanal breads and pastries across Denmark, the UK and New York.

We’ve become part of our guests’ local community, welcoming them into our store and serving them hand-made breads and pastries made with heart, perfectly poured coffees, and a space to indulge in a moment alone or to gather with friends and colleagues.

‘Hygge’ (hoo-gah): A Danish term meaning to create warmth and enjoy the good things in life, with good people.

We also have a lot of amazing people who help us be the Hygge, and we’re on the lookout for more to join us on our mission to become the “world’s most loved bakery”. We want our team to pass on their passion of our freshly-baked range and bring a little joy to their day.

As a Team Leader at Ole & Steen, you’ll be responsible for supporting the General Manager and leading a shift in their absence.

What else will you do?

From greeting guests with genuine warmth to acting as a role model for our teams, always reflecting a positive attitude and excellent standards, you’ll help foster an atmosphere where made-by-hand quality meets approachable luxury.

You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience.

You’ll have a passion for great customer service, for people, coffee, food and hospitality and be excited to join us on our mission to be the “World’s most love bakery”.

It’s not just a job; it’s a passion.

BENEFITS:

• £13.51 and on top of those individual & team incentives based on performance.
• Flexible shifts
• Free food on shift
• 50% discount when not on shift at any Ole & Steen store
• Uniform provided
• 28 days holiday
• Full or part-time hours
• Learn new skills and grow with us