Team Member

Ole & Steen; Oxford; Hybrid; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Salary £12.21 per hour

50% discount at Ole & Steen

Free meal whilst working

Uniforms provided

28 days holidays

Full-time or part-time

Referral incentive up to £1000

GP Helpline

Job summary

Ole & Steen in Oxford is seeking friendly staff to join our bakery cafe team. You will greet guests, guide menu choices, process orders on the till, handle payments, and keep the service area clean and stocked.

Ideal candidates have excellent customer service, clear communication, and the stamina to work in a fast-paced environment. Flexibility for full-time or part-time shifts is preferred. Training provided and staff discounts apply.

Qualifications

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to stand for extended periods.
• Manual dexterity to operate coffee equipment and handle hot beverages safely.
• Tolerance for working in a noisy and fast-paced environment.

Responsibilities

• Make all our guests feel welcome and greet them warmly as they enter and leave.
• Share your passion for food and drinks by advising on menu choices.
• Enter orders accurately on the till and take payments promptly.
• Ensure money handling is secure and balanced at shift end.
• Maintain stock levels, monitor wastage, and flag shortages for re-ordering.
• Keep your section and areas clean, stocked, and compliant with safety standards.

Skills

Customer service

Communication

Multi-tasking

Stamina

Coffee equipment

Fast-paced

Job description

“Arguably The Best Scandi Bakery In Town” Time Out

We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.

Responsibilities:

• Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
• Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices
• Ensure all orders are entered correctly on the till.
• Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged
• Ensure all monies are securely handled and accurately balanced at end of shift.
• Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required.
• Ensure your section and working areas are kept clean, tidy, set and stocked up at all times.
• Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times.
• Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards.
• Report any faulty equipment or machinery to the Manager.
• Make sure your appearance, uniform, timekeeping and behaviour always meet our standards.
• Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards.
• Prepare and assemble food as required.

Benefits of working with Ole and Steen

• Salary £12.21 per hour
• 50% discount at any Ole & Steen location including friends and family.
• Free meal whilst working - unli mited hot drinks.
• Uniforms provided.
• 28 days holidays
• Full - time or part - time hours - permanent or temporary contracts
• Referral incentive scheme - up to £ 1000
• GP Helpline

From you:

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to stand for extended periods.
• Manual dexterity to operate coffee equipment and handle hot beverages safely.
• Tolerance for working in a noisy and fast-paced environment.

Interview Process:

• Phone Interview
• Trial Shift
• Offer