Team Member

Ole & Steen; Guildford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hourly wage £12.71

Staff discount 50%

Free meal while working

Uniforms provided

28 days holidays

Referral incentive

GP Helpline

Job summary

Ole & Steen in Guildford is seeking front-of-house staff to welcome guests, take orders, and ensure smooth service in a busy bakery environment. You will share menu knowledge, handle payments, and maintain high standards of cleanliness and presentation throughout your shift.

The role offers full-time or part-time hours, with perks including a £12.71 per hour wage, staff discounts, free meals while working, uniforms, and holidays. Interview steps include an online questionnaire and a trial shift.

Qualifications

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail.
• Ability to stand for extended periods.
• Manual dexterity to operate coffee equipment and handle hot beverages safely.

Responsibilities

• Make all guests feel welcome with a warm greeting and farewell.
• Share menu knowledge to help guests make great choices.
• Ensure orders are entered correctly on the till and payments are processed accurately.
• Balance cash and monitor money at end of shift.
• Be accountable for stock, wastage and notify manager of shortages.
• Keep your section and working areas clean, tidy, stocked and presentable.

Skills

Customer service

Communication

Multitasking

Attention to detail

Standing ability

Coffee equipment handling

Job description

“Arguably The Best Scandi BakeryInTown” Time Out

We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.

Responsibilities:

• Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.

• Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices

• Ensure all orders are entered correctly on the till.

• Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged

• Ensure all monies are securely handled and accurately balanced at end of shift

• Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may berequired

• Ensure your section and working areas are kept clean, tidy,set and stocked up at all times

• Check and clean all public areas and ensure a constant supply of soap, toilettissueand paper towelsat all times

• Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards

• Report any faulty equipment or machinery to the Manager

• Make sure your appearance, uniform,timekeepingand behaviour always meet our standards

• Ensure kitchen and stores arekept clean and tidy at all timesfollowing all Ole & Steen Food Safety and Health & Safety standards

• Prepare and assemble food asrequired

Benefitsofworking with Ole and Steen

• Salary £12.71per hour

• 50% discount at any Ole&Steen location , including friends and family.

• Free meal whilst working–unlimited hot drinks.

• Uniformsprovided.

• 28 days holidays

• Full-time or part-time hours – permanent or temporary contracts

• Referral incentive scheme – up to £1000

• GP Helpline

From you:

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.

• Good communicationand interpersonal abilities.

• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.

• Attention to detail.

• Ability to stand for extended periods.

• Manual dexterity tooperatecoffee equipment and handle hot beverages safely.

• Tolerance for working in a noisy and fast-paced environment.

Interview Process:

• Online Questionnaire

• Phone Interview

• Trial Shift

• Offer