Team Member

Ole & Steen; City of Westminster; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discount at Ole & Steen locations

Free meals during shifts

Uniforms provided

28 days holidays

Full-time or part-time hours

Referral incentive up to £1000

GP Helpline

Job summary

Ole & Steen is expanding in London and seeks friendly staff for front-of-house roles at our Piccadilly Circus bakery. You will greet guests, assist with menu selections, process orders, and handle payments while maintaining high cleanliness and service standards.

Role may be full-time or part-time with permanent or temporary contracts. Benefits include staff discounts, free meals during shifts, uniforms, holidays, and referral incentives.

Qualifications

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Strong communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail in every transaction and task.

Responsibilities

• Make guests feel welcome with a warm greeting and farewell.
• Share menu knowledge to help guests choose great options.
• Enter orders correctly on the till and handle payments accurately.
• Ensure security of cash and balance at end of shift.
• Maintain cleanliness and stock in assigned area.
• Follow Ole & Steen safety standards across kitchen and stores.
• Prepare and assemble food as required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Standing ability

Manual dexterity

Job description

“Arguably The Best Scandi BakeryInTown” Time Out
We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.

Responsibilities:

• Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
• Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices
• Ensure all orders are entered correctly on the till.
• Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged
• Ensure all monies are securely handled and accurately balanced at end of shift
• Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required
• Ensure your section and working areas are kept clean, tidy, set and stocked up at all times
• Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times
• Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards
• Report any faulty equipment or machinery to the Manager
• Make sure your appearance, uniform, timekeeping and behaviour always meet our standards
• Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards
• Prepare and assemble food as required

Benefits of working with Ole and Steen

• Salary £12.71 per hour
• 50% discount at any Ole & Steen location , including friends and family.
• Free meal whilst working - unlimited hot drinks.
• Uniforms provided.
• 28 days holidays
• Full-time or part-time hours - permanent or temporary contracts
• Referral incentive scheme - up to £1000
• GP Helpline

From you:

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail.
• Ability to stand for extended periods.
• Manual dexterity to operate coffee equipment and handle hot beverages safely.
• Tolerance for working in a noisy and fast-paced environment.

Interview Process:

• Online Questionnaire
• Phone Interview
• Trial Shift
• Offer