General Manager

Ole & Steen; Windsor; On-site; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Salary up to £45k

Flexible shifts

Referral program up to £1000

Free food and drink

Uniform provided

28 days holiday

Skills development

Wellness scheme

GP Helpline

Job summary

Ole & Steen in Windsor is seeking a General Manager to lead one of our stores in the Central London area. You will manage a team, role-model positive behaviours and drive performance in a fast-paced hospitality environment.

You will greet guests warmly, maintain high standards, and foster an atmosphere where handmade quality meets approachable luxury. Join us to share our Hygge-driven passion and deliver an exceptional guest experience.

Responsibilities

• Lead and develop a hospitality team daily.
• Drive sales and guest satisfaction in a busy store.
• Uphold Ole & Steen brand standards and Hygge hospitality.
• Ensure smooth store operations with focus on service quality, cleanliness and safety.

Job description

Ole & Steen is an award-winning Danish bakery with 30 years of heritage behind us. We proudly produce fresh artisan breads and pastries across Denmark, the UK and New York.

We've become part of our guests' local community; welcoming them into our store and serving them hand-made breads and pastries made with heart, perfectly poured coffees, and a space to indulge in a moment alone or to gather with friends and colleagues.

'Hygge' (hoo-gah): A Danish term meaning to create warmth and enjoy the good things in life, with good people.

We also have a lot of amazing people who help us be the Hygge, and we're on the lookout for more to join us on our mission to become the "world's most loved bakery". We want our team to pass on their passion of our freshly-baked range and bring a little joy to their day.

Package:

• Salary up to £45,000 depending on experience
• Flexible shifts.
• Referral program scheme - up to £1000.
• Free food and drink
• Uniform provided.
• 28 days holiday.
• Learn new skills and grow with us.
• Access to a wellness scheme.
• GP Helpline

The Role

As a General Manager at Ole & Steen, you'll be responsible for running one of our amazing stores in Central London area. You will be an experienced hospitality professional who is able to lead a team, role-modelling positive behaviours and driving performance in a fast-paced environment.

What else will you do? From greeting guests with genuine warmth to acting as a role model for our teams, always reflecting a positive attitude and excellent standards, you'll help foster an atmosphere where made-by-hand quality meets approachable luxury.

You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience.

You'll have a passion for great customer service, for people, coffee, food and hospitality and be excited to join us on our mission to be the "World's most loved bakery".

It's not just a job; it's a passion.

Join us at Ole & Steen and let's bring the Hygge to Windsor together.