Assistant Manager

Ole & Steen; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Shift flexibility

Free meals on shift

50% discount

Referral bonus

Uniform provided

GP helpline

Job summary

Ole & Steen Canary Wharf is seeking an Assistant Manager who can lead from the front, inspire the team, and deliver a warm, hospitality-led guest experience across shifts.

You will run the store in the General Manager’s absence, drive sales, ensure brand standards, train new team members, and maintain high bakery service quality while upholding hygiene and presentation standards.

Qualifications

• Experience in hospitality and guest-facing roles.
• Strong communication with guests and teams.
• Ability to lead and inspire a team in a fast-paced store environment.

Responsibilities

• Run the shift and be responsible for the store in the General Manager’s absence.
• Provide exceptional customer service and ensure efficient team deployment.
• Act as a role model and ambassador for Ole & Steen with high standards and positive attitude.
• Drive sales and KPIs in line with marketing campaigns.

Skills

Leadership

Team motivation

Customer service

Communication

Hospitality experience

Job description

Ole and Steen - Jubilee Place Canary Wharf

Description

“Arguably The Best Scandi Bakery In Town” Time Out

Tired of working late and missing out on dinner with your loved ones? Join us for a job that lets you clock out on time and still make it to family game night or catch up with friends over dinner! Work hard, live well, and let’s make work-life balance a reality—so you can enjoy life’s little moments.

At Ole & Steen, we're not just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly, we've been on a mission to bring the art of artisanal baking to the heart of London .

Pack age:

Up to £3 6 ,000 depending on experience and £2000 bonus .

Flexib ility of shifts .

Free food whilst on shift .

50% discount at any Ole and Steen location .

Referral program scheme – up to £1000 .

Uniform provided .

GP Helpline.

What we are looking for:

You are f riendly and welcoming with an ability to make our g uests feel at home in your store . You will lead from the front and inspire your teams to always provide a similarly high level of experience.

You are already an Assistant Manager looking for a new challenge in a great company or maybe you’re a Team Leader or Supervisor and are looking for the next step in your management/leadership career path .

Experience in hospitality with a drive to perform, positive behaviours and the resilience to cope with a fast-paced environment.

Someone with great communication skills who can have real conversations with teams and guests.

Someone who can inspire and engage their team to perform brilliantly.

A D ay in a L ife

Running the shift and being responsible for the store in the General Manager’s absence .

Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.

Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards .

Driving the achievement of sales and other KPI ’ s as set by your General Manager and in line with any marketing campaigns or promotional offers.

To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.

Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team .

Assist in the training and support of ( new ) team members including ongoing coaching and feedback.

Open /close the store in line with company standards, including cleaning and maintaining brand standards.

Learn new skills and grow with us .

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