Team Leader

Whistl; Shortstown; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company is seeking an enthusiastic Team Leader to support operations in Shortstown. In this hands-on role, you will drive warehouse performance, maintain compliance with standards, and coach team members. The ideal candidate will have 1+ years of experience in logistics or similar environments, strong communication skills, and proficiency in Microsoft Excel and Outlook. Flexibility in shift hours is required. This position also offers various benefits including a company pension and career development opportunities.

Benefits

Annual leave enhanced with long service

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Career development opportunities

Employee Assistance Programme

Access to prestige benefits portal

Qualifications

• 1+ years' experience in a 3PL, FMCG, or Downstream Access environment.
• FLT License and First Aid training will be required for some roles.

Responsibilities

• Lead and manage shift activities, prioritizing tasks effectively.
• Monitor team performance, attendance, and conduct.
• Support daily team briefs and debriefs.
• Maintain compliance with standard operating procedures and quality checks.

Skills

Strong verbal and written communication skills

Confidence in feedback and influencing performance

Organisational skills under pressure

Competence in Microsoft Excel and Outlook

Tools

Microsoft Excel

Microsoft Outlook

Job description

About the Role

We're looking for an enthusiastic and motivated Team Leader to support our Bedford operation. This is a hands‑on role where you'll help drive performance across the warehouse, maintain 5S and Opertune standards, support quality checks, and coach team members to achieve their best. Acting as a key link between the team and management, you'll step up in the Supervisor's absence and ensure targets for volume, quality and efficiency are consistently met, helping Whistl deliver the highest quality and most cost‑effective service for our customers.

What You'll Be Doing

People & Resource Management

• Lead by example, demonstrating professionalism in all interactions.
• Support the coordination of shift activities, helping to prioritise and delegate tasks effectively.
• Monitor attendance, conduct, and performance in line with company policies.
• Train and coach team members from induction onwards to support their development.
• Assist in the creation of team performance reports (KPIs, absence, skills, H&S, etc.).
• Step up to run the shift in the Supervisor's absence.

Communication

• Support daily team briefs and debriefs to ensure clarity of goals and expectations.
• Help build a strong team culture through effective collaboration and information sharing.

Process Management

• Maintain and encourage adherence to all standard operating procedures.
• Drive Opertune and 5S initiatives throughout the operation.
• Support quality checks to ensure compliance with processes and standards.
• Ensure full compliance with regulatory requirements, including H&S, Mail Integrity, CDG and Data Protection.
• Accurately record and report any incidents, accidents, or near misses.
• Act as a key support during the Supervisor absence.

Benefits

• Annual leave enhanced with long service.
• Company Pension.
• Long service rewards: both financial and leave‑based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover.
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well‑established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Requirements

What We're Looking For

• Strong verbal and written communication skills.
• Confidence in giving feedback and influencing team performance.
• Good organisational skills with the ability to work accurately under pressure.
• Competence in Microsoft Excel and Outlook.
• For some Supervisory roles, a forklift truck (FLT) Licence, First Aid, Fire Warden or relevant Health & Safety Training will be required.

Experience & Qualifications

• Ideally 1+ years' experience within a 3PL, FMCG or Downstream Access environment.

Additional Requirements

• Shift – Monday to Friday 11 pm to 07.30 am NSA applied to hours worked 10 pm to 6 am.
• Flexibility to work across different shifts and occasionally different locations.