Team Leader

Sportswift Ltd; Otley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is looking for a friendly and upbeat Team Leader in Otley to enhance customer experiences and support team engagement. You will motivate your team, oversee store operations, and ensure customers leave with a smile. Ideal candidates will have inspiring leadership skills, a proactive attitude, and a genuine care for people. This role offers valuable benefits, including employee discounts and a pension plan.

Benefits

Pension

15% colleague discount

Save As You Earn scheme

Financial wellbeing support

Seasonal incentive schemes

Retail Management Apprenticeship programmes

Discounted gym membership

Employee Assistance Programme

Enhanced family leave

Qualifications

• Proven leadership skills with the ability to inspire team members.
• Eager to learn and see the bigger picture in retail.
• Caring demeanor and commitment to team growth.

Responsibilities

• Create great customer experiences and drive commercial success.
• Lead by example and embody great service.
• Facilitate team growth and maintain positive communication.
• Monitor store performance to ensure smooth operations.

Skills

Good leadership skills

Positive and proactive attitude

Ability to listen and build a team

Flexible and task-oriented

Job description

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care.

Responsibilities

• Create great customer experiences and drive commercial success.
• Lead by example, showing what great service looks like and bringing the Card Factory Way to life.
• Help team members grow while building your own skills.
• Drive store initiatives, keep communication flowing, and create a positive, inclusive vibe.
• Keep an eye on the numbers to ensure smooth operations and a thriving team.

Qualifications

• Good leadership skills; people want to follow.
• Positive, proactive, and full of energy.
• Curious by nature, always learning, and eager to see the bigger picture.
• Make space for everyone's voice, listen with intent, and build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• Fair, open to feedback, and thoughtful in how you make decisions.
• Genuinely care about people, support growth, and help create a positive team vibe.

About Card Factory

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy, aiming to become a true omni‑channel retailer. This strategy sees significant investment into our colleagues across the business, creating multiple opportunities to join a fast‑paced environment and be part of our exciting journey.

Benefits

• Pension
• 15% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial wellbeing support and financial education tools, including salary advance
• Seasonal incentive schemes
• Retail Management Apprenticeship programmes with local providers and a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts, and car leasing
• Discounts across 100s of UK retailers
• Employee Assistance Programme – tools to support mental, physical, and financial wellbeing
• Enhanced maternity, paternity, and adoption leave