Team Leader

EMED Group; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Patient Transport and Care Provider in Nottingham seeks a Team Leader to oversee daily operations. Key responsibilities include managing staff, ensuring compliance, and delivering excellent customer service. Candidates should have supervisory experience, strong communication skills, and a valid UK driving licence. This full-time, permanent role offers various employee benefits and on-call responsibilities.

Benefits

Salary: £13.71 per hour

Life Assurance

24/7 online/telephone GP Consultation

Access to mental health services

Paid holiday entitlement

Pension Scheme

Uniform provided

Qualifications

• Experience in management or supervisory roles.
• Excellent communication skills, both written and verbal.
• Strong organisational abilities with a track record of meeting deadlines.
• A full valid UK driving licence with fewer than 6 penalty points.

Responsibilities

• Deliver excellent customer service ensuring prompt departure of Ambulance Care Assistants.
• Assist Compliance Team with Health and Safety checks.
• Liaise with Fleet supervisor regarding vehicle suitability.
• Ensure personal data management systems are up to date.
• Support Contract Manager with delivery of KPIs.
• Conduct probationary reviews for Ambulance Care Assistants.
• Deliver Annual Skills Development training.
• Build relationships with colleagues and stakeholders.
• Demonstrate previous management or supervisory experience.
• Maintain excellent written and verbal communication skills.
• Be meticulously organised and meet deadlines.
• Hold a full valid UK driving licence.

Skills

Management or supervisory experience

Excellent communication skills

Strong organisational abilities

Job description

Overview

We have a fantastic opportunity for a Team Leader to join our team based in Nottingham. Contract type: Full time, Permanent, 40 hours per week. Monday-Friday between 0700-1900 with an element of out of hours on-call including evenings, weekends and bank holidays. The role will be working closely with our Operations Manager and overseeing the daily operations of the business.

The EMED Group is the merger of ERS Medical and E-Zec Medical. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. EMED Group is committed to providing equal opportunities and an inclusive and safe working culture for all.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

We promote values that guide our actions: Collaborative, Agile, Reliable, and Empowered. We strive to deliver high-quality service while ensuring the health and wellbeing of patients, passengers, colleagues, customers, communities, and the planet.

Responsibilities

• Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Compliance - Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management - Ensure that personal data management systems are kept up to date with all employees' details to ensure the accuracy of payroll and annual leave.
• KPIs - Support the Contract Manager with delivery of KPI's, providing innovative ideas for improvement.
• People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
• Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
• Relationship Building - Build strong, effective relationships with colleagues and stakeholders at all levels.
• Management/Supervisory Duties - Demonstrate previous management or supervisory experience.
• Communication - Maintain excellent written and verbal communication skills.
• Organisation - Be meticulously organised with a proven track record of meeting deadlines.
• Licensing - Hold a full valid UK driving licence with less than 6 penalty points.

Qualifications & Experience

• Experience in management or supervisory roles.
• Excellent communication skills, both written and verbal.
• Strong organisational abilities with a track record of meeting deadlines.
• A full valid UK driving licence with fewer than 6 penalty points.

Pre-employment and Miscellaneous

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Benefits

• Salary: £13.71 per hour
• Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000
• 24/7 online/telephone GP Consultation and access to prescriptions
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
• Cash-plan benefits, including dental, optical, chiropody, and recuperation coverage
• Access to mental health and physiotherapy services
• Access to legal advice on domestic issues
• Financial guidance on retirement planning, tax savings and state benefits
• Long Service Recognition Scheme with increasing annual leave after 5 years and at 5-year intervals
• Values-based Internal Recognition Scheme with financial rewards
• Refer a Friend recruitment incentive scheme
• The EMED Foundation to support colleagues and local communities
• Paid holiday entitlement
• Pension Scheme
• Blue Light Card
• Uniform provided
• EAP (Employee Assistance Programme)
• Flu vaccination (via internal campaign in Autumn/Winter)