Team Leader

CO-OP; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A supermarket chain is seeking a Team Leader who will be responsible for coaching and coordinating a team to enhance customer service and achieve store targets. This position requires strong leadership skills, the ability to motivate a team, and flexibility in working various shifts. The ideal candidate should have previous supervisory experience and a passion for community involvement. Benefits include discounts on childcare and grocery expenses, as well as access to mental health support.

Benefits

60% discount on childcare fees

Save 20% on grocery shopping

Up to £500 off holidays

Financial wellbeing app access

Paid volunteering hours

Dedicated mental health support

Full training and development programs

Qualifications

• Customer-focused with a strong capability to deliver excellent store experiences.
• Natural ability to listen and communicate effectively with customers and team members.
• Enthusiasm and resilience to support colleagues during demanding scenarios.
• Willingness to work varying shifts, including evenings and weekends.
• Friendly and approachable nature.

Responsibilities

• Champion excellent customer service and motivate the team.
• Delegate tasks and understand store performance against targets.
• Handle customer complaints professionally.
• Engage with local community projects to support community groups.
• Deliver excellent store experiences focused on customer satisfaction.

Skills

Excellent customer service skills

Motivational leadership

Ability to delegate tasks

Understanding of financial targets

Product knowledge

Professional complaint handling

Community involvement

Communication skills

Enthusiasm

Flexibility

Confident demeanor

Supervisory experience

Job description

Overview

Working as a Team Leader in Your Co-op, you'll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You'll also drive them to increase sales, secure customer loyalty and attain store targets. You can find more details about Team Leader responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4 weeks in advance - giving you peace of mind to be able to make the most of your days off. We'll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you're made of and you may even get an offer the same day!

Responsibilities

• to champion excellent customer service
• to motivate and support the team by leading from the front
• to delegate the tasks fairly
• to understand how the store is performing against financial targets
• to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
• to take ownership to ensure that customer complaints are dealt with professionally
• to be actively involved with community projects and supporting local community groups
• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature
• Some previous supervisory experience (desirable)

Qualifications

• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature
• Some previous supervisory experience (desirable)

Benefits

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.