Team Lead, Technical Service Engineering - Life Sciences

Azenta; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading life sciences company in Manchester is seeking a Team Lead for Technical Service Engineering. This role involves managing a regional technical support team to ensure exceptional customer service and effective troubleshooting of complex equipment. Ideal candidates will possess a technical qualification and experience in technical support or field service within the life sciences or healthcare sectors. The position offers a full-time employment opportunity with a focus on achieving operational excellence and team development.

Qualifications

• Experience in technical support or field service within life sciences, healthcare, medical devices, or pharmaceutical industries.
• Strong technical acumen combined with emerging leadership skills.
• Exceptional interpersonal and communication abilities.

Responsibilities

• Lead and manage the technical support team.
• Develop and implement technical support strategies.
• Define and track performance metrics like KPIs.
• Resolve complex technical challenges and conduct team meetings.

Skills

Technical acumen

Leadership skills

Interpersonal communication

Problem-solving

Education

Technical qualification

Job description

A leading life sciences company in Manchester is seeking a Team Lead for Technical Service Engineering. This role involves managing a regional technical support team to ensure exceptional customer service and effective troubleshooting of complex equipment. Ideal candidates will possess a technical qualification and experience in technical support or field service within the life sciences or healthcare sectors. The position offers a full-time employment opportunity with a focus on achieving operational excellence and team development.