Team Administrator

NHS; North East; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider in North East England is seeking a Team Administrator to support the Durham and Darlington Perinatal Mental Health Team. The ideal candidate will have significant administrative experience, including diary management and customer service. The role is full-time, requiring excellent IT skills, communication skills, and a Level 3 qualification or experience in business administration. The position offers a permanent contract with a competitive salary between £24,937 to £26,598 annually.

Qualifications

• Must possess a Level 3 Qualification in a relevant field or equivalent experience.
• Excellent communication skills, both verbal and written are essential.
• Experience working in an administrative environment is required.

Responsibilities

• Provide administrative support for clinicians in the team.
• Organise meetings and appointments effectively.
• Manage emails and clinical meeting minutes.

Skills

Excellent IT skills

Organisational skills

Communication skills

Ability to work under pressure

Education

Level 3 Qualification in relevant field

GCSE in Maths and English

Tools

Microsoft Office applications

Job description

Job Summary

The Durham and Darlington Perinatal Mental Health Team are looking for a Team Administrator as part of our drive to support those affected by Perinatal Mental Health and to meet the Perinatal Long Term Plan ambitions.

We are seeking a highly motivated person with a keen interest in Perinatal Mental Health. You will be a vital member of a pro‑active and forward‑thinking multi‑disciplinary team and be offered opportunities to develop and enhance your skills.

You will be part of ensuring the delivery of high standards of care, in accordance with trust policies. Work within the multi‑disciplinary team, with partners, carers, relatives, other services, and agencies to promote positive mental health and wellbeing of women.

This is a permanent 37.5 hours post, Monday to Friday 9am to 5pm. Part time hours will be considered.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The successful candidate will be required to provide administrative duties for the clinicians within the Durham & Darlington Perinatal Mental Health Team. The successful candidate will have excellent IT and organisational skills and a good knowledge and understanding of information systems.

Secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.

The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.

The role mainly includes day to day admin tasks such as organising meetings and appointments, answering the phone to service users and other agencies, tending to the central email box and the minuting of clinical meetings. Some dictation is also required to support clinical staff.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.

Applicants must hold a Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Business Administration. Key skills in literacy and numeracy level 2 or O level/GCSE in Maths and English grade C or above are essential.

Job responsibilities

Main roles are attending team huddles, arranging patient appointments, monitoring and completing work from shared mailboxes, supporting duty, data collection, diary management, telephone answering and some dictation using BigHand and liaising with other agencies.

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.

The candidate may be asked to support the wider secretarial team across the locality.

Please refer to the attached job description for further detailed information regarding the role and main responsibilities.

Contact Durham & Darlington Perinatal Team Manager Neil Quinn on 0191 4510400 to answer questions you may have regarding the post and the team.

Person Specification

Qualifications (Essential)

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.

Qualifications (Desirable)

• Level 3 Qualification in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience (Essential)

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.

Experience (Desirable)

• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge (Essential)

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes

Knowledge (Desirable)

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name: Tees Esk and Wear Valleys NHS Foundation Trust

Address:

• Sniperley House
• Lanchester Road Hospital
• Durham
• DH1 5RD

Employer's website: https://www.tewv.nhs.uk/ (Opens in a new tab)

Job details

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 346-DDA-189-25-A

Job locations: Sniperley House, Lanchester Road Hospital, Durham, DH1 5RD