Teaching, Learning and Student Experience Support Assistant (Information, Advice and Guidance)

The University of Manchester; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK university in Manchester is looking for a Teaching, Learning & Student Experience Assistant to join its Student Support Hub. The role involves providing high-quality administration and support to students across various levels, including face-to-face, online, and via multiple systems. Candidates should have an interest in enhancing the student experience and be proactive in supporting initiatives related to wellbeing and academic advising. The position offers competitive benefits including a pension scheme and employee health services.

Benefits

Market leading Pension scheme

Employee Assistance Programme

Exceptional annual leave entitlement

Paid closure over Christmas period

Local and national discounts

Qualifications

• Interest in supporting teaching and learning initiatives.
• Ability to provide excellent advice and guidance.
• Experience in administrative support in educational settings.

Responsibilities

• Support students with queries at reception, over the phone, and via email.
• Assist in maintaining blackboard spaces and student engagement initiatives.
• Collaborate with colleagues on student experience projects.

Job description

Overview

This role provides an ideal opportunity for someone looking to develop their skills and start a career in higher education support services and administration. Based within the School of Natural Sciences Student Support Hub, the role will focus on supporting the Information, Advice and Guidance Team and the Student Support and Wellbeing teams in providing high quality administration and support to a wide range of students across the school at all levels of study. Support will include a range of activities including providing excellent advice and guidance on a multitude of matters to support studies and enhance the student experience. Tasks could include face to face and online support, using multiple systems and working in collaboration with colleagues to achieve common goals. Candidates should have an interest in supporting a broad range of teaching and learning and student experience initiatives which may include supporting wellbeing, employability, welcome week and graduation, academic advising, skills development, maintaining blackboard spaces and student engagement (including social media and events). There may also be opportunities from time to time in supporting various Teaching, Learning & Student Experience projects relating to our operations and strategies. The TLSE Assistant will be involved in a range of activities associated with the business of the Teaching, Learning & Student Experience teams responsible for the student experience and student support and wellbeing of our students. Based in the Student Support Hub, the post holder will be part of a student facing team, supporting students with queries at our busy reception, over the phone and via email, alongside supporting the administrative processes associated with the team.

Benefits

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

Equality, diversity and inclusion

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working you can find out more here Hybrid working arrangements may be considered. Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.