Talent Management Specialist

Impellam Internal - Apply Online; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Talent Management Specialist in Luton to enhance the experience for contingent workers. This role involves managing candidate queries, overseeing onboarding and offboarding processes, and ensuring high satisfaction levels. Ideal candidates will have strong communication and relationship-building skills, and will thrive in a supportive environment that values diversity and inclusion. Competitive salary and benefits offered.

Benefits

Competitive salary package

25 days annual leave

Company pension

Blended working

Learning and development support

Qualifications

• Ability to convey information effectively and professionally.
• Build and maintain strong, positive working relationships.
• Manage tasks and projects methodically to meet deadlines.

Responsibilities

• Manage onsite and offsite helpdesk for candidate enquiries.
• Oversee the candidate journey through onboarding and offboarding.
• Drive improvements in candidate and hiring manager satisfaction.

Skills

Effective communication

Relationship building

Project management

Problem-solving

Service orientation

Performance under pressure

Job description

Talent Management Specialist

Location: Luton

We are looking for a Talent Management Specialist to join our team. In this role, you will ensure an excellent experience for our contingent workforce, including providing wellbeing support. You will act as the primary point of contact for all contingent worker queries, delivering timely and effective responses while working closely with colleagues and external partners.

Key Responsibilities

• CLR Activities: Manage onsite and offsite helpdesk for candidate enquiries, log and triage queries, and ensure timely resolution. Act as the escalation point and provide regular updates on query progress.
• Support Activities: Oversee the candidate journey through onboarding and offboarding, assist with administrative tasks, and support candidate care initiatives.
• KPI Management: Drive improvements in candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and produce monthly and quarterly reports for the customer hub.

Skills Required

• Ability to convey information effectively and professionally.
• Build and maintain strong, positive working relationships.
• Work effectively with colleagues and stakeholders to achieve shared goals.
• Take ownership of issues and deliver practical solutions.
• Manage tasks and projects methodically to meet deadlines.
• Provide a high standard of service to internal and external stakeholders.
• Maintain focus and performance under pressure.

Please Note: Security Clearance will be required for this role and will be discussed during the application process.

What Can We Offer You?

• A competitive salary package.
• 25 days annual leave plus public holidays, and your birthday off.
• Company pension.
• Blended working.
• An environment where your learning and development is supported through a range of various learning tools and courses.

Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific.

At Impellam we believe in the power of work.

Through the power of work, we build better businesses and help people lead more fulfilling lives.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.