Systems Trainer

Active Care Group Recruitment; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading independent healthcare provider in the UK is seeking a Systems Trainer to join their IT team. This remote role involves facilitating onsite training, developing training materials, and supporting technology changes across the organization. The ideal candidate will have excellent customer service skills, strong communication abilities, and experience with documentation. Benefits include 25 days of holiday, a birthday off, and various training opportunities to enhance your career with the company.

Benefits

25 days holiday plus bank holidays

Birthday off

Access to Active Learning Hub

Active Reward App

Free Employee Assistance Programme

Nest Personal Pension

Medicash Health Plan

Active Awards programme

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• Excellent customer service and support skills.
• Strong written and verbal communication abilities.
• Proficient decision-making skills in escalation situations.
• Ability to produce high-quality training documentation.

Responsibilities

• Facilitate onsite Systems Training and Implementation.
• Design training packages for users and trainers.
• Write clear and accurate user guides and support materials.
• Document best practices for operational efficiency.
• Support UAT testing and provide monthly training reports.

Skills

Excellent customer service

Written and communication skills

Decision making

Documentation skills

Knowledge of change management

Tools

Microsoft Sway

Clip Champ

Job description

Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as a Systems Trainer at Active Care Group. This role is remote, with lot's of travel to sites and offices.

The role of Systems Trainer within the IT Team is one that will enhance the system training, assisting in providing support, advice, guidance and continued development of IT applications and systems within the company.

This is a responsible and demanding role, as part of the training function within the IT Team, and requiring: effective collaboration with operations across the business; the ability to assist in the design & development of system training packages, communicating and motivating in-house teams to onboard with new and improving technology driven business change.

What you'll be doing:

• Facilitate & enhance the provision of onsite Systems Training and Systems Implementation across the group. Systems include, but are not restricted to: EPR, Incident Reporting, HR system and workforce planning
• Be involved in the design of training packages & training materials for ‘Train The Trainer’ purposes & end users throughout the business
• Provide training representation within projects
• Writing clear, accurate, and easy-to-understand instructions, user guides, FAQs, tutorials, and other support materials.
• Identify and document best practices as part of ongoing process to increase efficiencies
• Facilitate UAT testing for end user experience
• Provide support during parallel runs prior to Go‑Live
• Provide monthly reports & analysis on training delivered by the IT team, & escalate any areas of concern

What you'll have:

• Demonstrating excellent customer service and support
• Excellent written and communication skills
• Sound decision making skills
• Knowledge and experience of dealing with escalation routes when problems arise
• On‑going development and continuous improvement of technology products
• Drive effective change management initiatives
• Make constructive contributions and collaborate with others to achieve common goals
• Ability to produce high quality documentation
• Use of Microsoft Sway and Clip Champ video editing tools

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group