Systems Engineer

New Era Technology; Newcastle upon Tyne; On-site; GBP 38,000 - 48,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced Systems Engineer to join its Newcastle office. The role includes providing technical solutions, diagnosing issues, and collaborating with clients. Candidates should have a strong technical background with skills in Windows and Exchange Server, remote support tools, and basic networking. This position offers a supportive environment with opportunities for professional development and internal growth. If you're looking for a rewarding career in IT, apply today.

Benefits

Friendly team environment

Broad training options

Opportunity to work with latest technologies

Internal career growth

Cost price on products

Lunches and snacks

Bonuses for upskilling

Referral bonus

Qualifications

• Customer-facing role requiring excellent presentation and communication skills.
• High level of autonomy with strong time-management and organizational skills.
• Ability to work well within a team and with clients.

Responsibilities

• Provide remote and onsite IT support for clients.
• Diagnose and resolve hardware/network issues promptly.
• Collaborate with clients to understand technical needs.
• Maintain system performance, reliability, and security.

Skills

Windows Server setup, administration, support and maintenance

Exchange Server setup, support and administration

Remote Desktop support and administration

Veeam support and administration

Basic network troubleshooting

Experience with remote support tools

VMWare

MSP experience

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

We are currently on the hunt for an experienced Systems Engineer with a background working for an IT Systems Integrator or Managed Service Provider.

Working from our Newcastle office, full‑time (38 hours) Monday to Friday, the role will be responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.

With our front‑line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.

Key responsibilities of the role include:

• Provide remote and onsite IT support
• Diagnose and resolve hardware/network issues
• Maintain system performance, reliability, and security
• Collaborate with clients on technical needs
• Recommend technologies and assist in selection
• Create design and technical documentation
• Support junior staff and escalate issues
• Monitor logs and respond to incidents
• Liaise with vendors as needed
• Improve and automate procedures
• Expand technical skills through training
• Log activities accurately
• Participate in on‑call support
• Perform other related tasks

Who we are looking for

This is a customer‑facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time‑management and organisational skills will be heavily favoured.

Alongside, having great communication skills and a vibrant personality, technical skills required for a successful candidate include:

• Windows Server setup, administration, support and maintenance
• Exchange Server setup, support and administration
• Remote Desktop support and administration
• Veeam support and administration
• Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded
• Basic telephone system support – any experience highly regarded
• Experience with remote support tools – TeamViewer, Remote Desktop Manager etc.
• VMWare
• MSP experience is highly desirable

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super‑stars
• Cost price on products from our suppliers
• Lunches and snacks
• Bonuses and incentives for upskilling
• Referral bonus

New Era Technology, Inc., and its subsidiaries (“New Era”, “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official e‑mail domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [e-mail].