Systems Administrator & Development Officer

Cardiff Council; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in Cardiff seeks a skilled individual to manage and develop the administration of their Children’s Services client record system. The candidate will oversee training provisions, assist in system development, and provide support for operational requirements. Ideal candidates will have an IT qualification and experience working with client record systems. Strong communication and IT skills are essential for the role, ensuring effective interaction between technical and non-technical staff.

Qualifications

• Experience developing and changing an active client record system/database.
• Experience dealing with end user/IT system queries.
• Experience troubleshooting client record systems/databases.

Responsibilities

• Maintain and manage the administration of the Children’s Services client record system.
• Provide support to managers in Children's Services operations.
• Manage and deliver the client record system helpdesk function.

Skills

Excellent communication skills both written and oral

Excellent IT user

Comprehensive understanding of system or database administration

Ability to manage competing priorities

Ability to translate technical requirements for non-technical staff

Education

IT qualification

Job description

Job Description

Job Category: Social Care – Unqualified

Location: Llandough Hospital, Cardiff Council

Hours Per Week: 37.00

Start Date: Immediate start

Start Time: 08:30

End Time: 17:00

Salary: £19.81

Job Purpose

• To maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
• To oversee the provision of training on the client record system.
• To oversee the system administration and client record system Helpdesk functions.

Duties and Responsibilities

• To assist in the development, implementation and maintenance of the Children’s Services client record system.
• To provide support to managers and staff in the development of Children’s Services operations in relation to the client record system.
• To provide client record system related solutions to Children’s Services operational developments and requirements.
• To liaise with Children’s Services Managers in relation to client record system requirements and developments.
• To provide input to client record system training materials to ensure they meet service requirements and oversee the provision of training.
• To organise and undertake recurring and developmental tasks relating to:

Recurring Development Tasks

• Systems administration and maintenance
• Systems support and helpdesk
• Systems and data auditing
• System testing and development
• Implementation of new and upgraded functionality

• To manage and configure the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
• To optimize the availability of the client record system across the organisation ensuring the security and integrity of the system is not compromised.
• To assist in the optimum configuration of the client record system for current and future business processes.
• To manage, and where necessary, deliver the Children’s Services client record system helpdesk function, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.

Education & Training

IT qualification

Experience

• Experience of developing and making changes to an active client record system / database
• Experience of dealing with end user / IT system queries
• Experience of client record system / database troubleshooting
• Experience of effective working at the technical (CareFirst system) / non technical (staff and managers) interface
• Experience of writing and presenting reports or information for managers
• Experience of setting and achieving objectives

Skills and Abilities

• Excellent communication skills both written and oral
• Excellent IT user
• Comprehensive understanding of system or database administration
• Able to use service data and other information to develop a system
• Able to manage competing priorities whilst setting high practice standards
• Able to translate technical (client record system) requirements / needs for non-technical managers and vice-versa
• Ability to work effectively with staff at all levels
• Ability to focus on process, and develop and apply effective processes and mechanisms