System Engineer, Commercial, UK (London)

Pure Storage; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Staines-upon-Thames is seeking a Territory Systems Engineer to act as a trusted technical partner for account executives and channel partners. This role involves providing pre-sales technical support, empowering partners with resources, and ensuring the adoption of company solutions. The ideal candidate has B2B technical experience, knowledge of the enterprise storage market, and excellent communication skills. Join a culture of innovation and integrity and shape the future of data usage worldwide.

Qualifications

• Professional B2B experience in a technical support or pre-sales role.
• Familiar with the enterprise storage market and IT infrastructure.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the primary technical contact for customers and partners.
• Empower partner technical teams through coaching.
• Review and validate technical architectures for solutions.
• Increase awareness of Pure's sales tools.
• Organize technical events and workshops.
• Serve as a go-to advisor for partners.

Skills

Technical support experience

Strong communication skills

Collaboration with sales teams

Proactive drive

Domain knowledge in enterprise storage

Job description

As a Territory Systems Engineer, you will be the trusted technical partner to the Territory Account Executive and our valued Channel Partners. Your role is critical in translating Pure’s vision and innovative solutions into tangible, value-driven technical proposals for a broad and dynamic set of customers. You will play a pivotal part in accelerating growth by ensuring our partners and customers have the technical resources, validation, and support needed to successfully adopt Pure Storage solutions.

At Pure, you’ll join a culture built on curiosity, innovation, and integrity. We celebrate diverse perspectives, challenge convention, and empower our people to think big, take bold action, and make a measurable impact. This is your opportunity to grow your technical and sales career with one of the most innovative technology companies in the world and do work that truly changes how businesses use data to compete and win.

THE ROLE

The Territory Systems Engineer (TSE) is a key growth role, focusing on providing essential pre‑sales technical support across accounts within a given territory. This position requires a blend of technical acumen, partnership enablement, and a proactive approach to supporting high‑volume, transactional sales motions. You will act as the primary technical coach for our partners, empowering them to drive new business and expansion opportunities independently.

WHAT YOU'LL DO

• Serve as the Technical Brand Ambassador: Act as the primary technical contact alongside the TAE in customer engagements, guiding discussions and showcasing the power and simplicity of Pure's solutions.
• Empower Partner Technical Teams: Guide and activate elite and preferred Partner Systems Engineers (SEs), providing coaching and resources to help them effectively sell, compete, and scale their business with Pure Storage.
• Facilitate Technical Validation: Review and validate sizing, quotes, and technical architectures for various solutions, ensuring accuracy and alignment with customer needs and product capabilities.
• Drive Tool & Resource Adoption: Increase awareness and usage of Pure's sales and technical tools across the partner ecosystem, ensuring they are leveraged effectively at the appropriate stages of the sales cycle.
• Coordinate Technical Enablement: Organize and coordinate technical resources (e.g., specialists, training teams) for partner bootcamps, technical events, and workshops to continuously upskill our channel.
• Resource Management & Escalation: Function as a technical "go‑to" advisor for partners, efficiently linking them to virtual resources or properly escalating complex technical inquiries to dedicated Systems Engineers (SEs), the help desk, or Product Technical Marketing (PTM).

WHAT YOU BRING

• Foundational Technical Experience: Professional B2B experience in a technical support, customer‑facing, or pre‑sales role, demonstrating a solid understanding of technology sales processes.
• Domain Familiarity: Familiarity with the enterprise storage market, data management, and current / emerging IT infrastructure architectures is strongly preferred.
• Collaborative Mindset: Demonstrated success working closely with a sales counterpart (like a TAE) and channel partners to achieve shared business and technical objectives.
• Proactive Drive & Motivation: A high degree of self‑motivation, initiative, and the drive to quickly learn complex technical concepts and apply them effectively in a fast‑paced environment.
• Strong Communication & Coaching Skills: Excellent verbal and written communication skills with the ability to clearly articulate technical value to diverse audiences, from partner SEs to business decision‑makers.