Switchboard Operator

WSH Group; Liverpool; On-site; GBP 22,000 - 27,000; Full time

Job summary

A financial services firm in Liverpool is seeking a Switchboard Operator to join their team. This role involves providing exceptional customer care by identifying caller needs and redirecting them to appropriate contacts. The ideal candidate will have a proven background in customer service and experience managing a switchboard, with strong organizational and communication skills. The position offers a full-time schedule with various employee benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy and development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Experience managing a switchboard is required.
• Strong organizational and communication skills.

Responsibilities

• Provide highest level of customer care to incoming callers.
• Identify caller needs and redirect to appropriate contacts.
• Convey a positive attitude and professional impression.

Skills

Customer service

Switchboard management

Organizational skills

Communication skills

Proactivity

Job description

We are currently recruiting for a Switchboard Operator to join our team based in the Liverpool office of a financial services firm.

The switchboard operator is at the forefront of our clients business setting the precedent for the customer experience!

The successful candidate will be required to provide the highest level of customer care to incoming callers. They will personally identify the needs of the caller and redirect them to the appropriate client contact ensuring that all calls are completed in line with the clients call approach.

The Switchboard Operator must convey a positive attitude and professional first impression whilst promoting and creating culture of service excellence. They will be friendly articulate and provide an accurate service whilst remaining security focused.

Hours: reason 40 hours per week shifts between 8am-6pm from Mon-Fri
Salary: 26208

Qualifications

We are looking for a friendly and passionate candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients as well as possessing strong organisational communication skills and demonstrating a keen level of pro-activity with a range of tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service. They will also have experience of managing a switchboard.

Additional Information

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent reliability and training opportunities for our people.

Remote Work

No

Employment Type

Full-time

Key Skills

• Forklift
• Calipers
• Basic Math
• Heavy Equipment Operation
• Math
• Packaging
• Mechanical Knowledge
• Paving
• Fireworks
• Excavator_Target Joe
• Manufacturing

Experience

years

Vacancy

1