Supporters’ House Host

NATIONAL GALLERY GLOBAL LTD; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

An esteemed art institution in London is seeking a Host to provide exceptional service at the newly opened Supporters’ House. You will engage with guests, build relationships with members and patrons, and contribute to a vibrant team culture in a membership-based hospitality environment. This full-time position involves working a flexible rota across the week.

Qualifications

• Ability to build strong relationships with guests.
• Experience in a hospitality or membership environment is preferred.
• A passion for delivering exceptional service.

Responsibilities

• Serve as the first point of contact for guests.
• Deliver exceptional service to House Members and Patrons.
• Foster a collaborative team culture.

Skills

Fantastic communication skills

Strong people skills

Excellent organisation skills

Job description

It’s an exciting time to join the National Gallery as we have recently opened Supporters’ House, an exclusive new venue in Trafalgar Square, dedicated to Gallery supporters and their guests. We are looking for a new Host to join our team of social, outgoing individuals who value personal interactions and have a passion for delivering the very best in service within a membership and hospitality environment.

As the first point of contact for guests visiting the House, you will be a visible and approachable presence, building strong relationships with House Members, Patrons, Donors and Corporate Partners alike. With a focus on delivering exceptional service you’ll foster a collaborative, dynamic team culture in partnership with loyalty and development colleagues, the catering team and security provider. You will be responsible for being knowledgeable on all aspects of the Gallery and understand and anticipate the varying motivations of different supporter groups to deliver a seamless, quality guest experience, driving engagement, revenue, and repeat visits.

The role is full time (37.5 hours) across a 2 week rota pattern, Monday to Sunday.

If you pride yourself on fantastic communication, people skills, and organisation, this is an exciting opportunity for you.

Please send your CV together with a covering letter to NGG Recruitment by an email including Supporters’ House Host in the subject line and clearly state if you’d like to be considered for full or part time roles.