Supporter Care Officer

Cystic Fibrosis Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK-based charity is seeking a compassionate Supporter Care Officer to enhance supporter experiences. This role involves updating records, processing donations, and answering enquiries by phone and email. Candidates should excel in customer service and organizational skills, with experience in financial processing and CRM databases being advantageous. The position offers competitive benefits, including flexible working arrangements and healthcare cash plans. Interested applicants must have the Right to Work in the UK.

Benefits

30 days annual leave plus bank holidays

Healthcare cash plan

Contributory pension scheme

Flexible working opportunities

Learning and development opportunities

Qualifications

• Experience in financial processing and using CRM databases.
• Well-organized with good attention to detail.
• Ability to communicate clearly and respectfully with diverse individuals.
• Comfortable working independently and as part of a team.
• Excellent customer service skills and willingness to go the extra mile.

Responsibilities

• Responsible for updating supporter records and processing donations.
• Manage regular gifts and update communication preferences.
• Send thank-yous to supporters and respond to enquiries via phone, email, and post.

Skills

Customer service skills

Experience with financial processing

Ability to communicate clearly

Organizational skills

Teamwork ability

Tools

CRM databases

Job description

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting‑edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.

Do you deliver brilliant customer service and love helping people? We’re looking for a dedicated, compassionate and proactive Supporter Care Officer to join our team and help ensure that every supporter has an exceptional experience with the Trust.

In this role, you will be responsible for key administrative tasks including updating supporter records, processing and setting up donations, managing regular gifts, updating communication preferences and sending heartfelt thank‑yous to supporters. You will use our database daily, keeping information accurate and up to date, and deal with a wide range of enquiries by phone, email and post, providing warm, professional and timely responses.

Qualifications

• Have experience in financial processing and using CRM databases
• Be well‑organised with good attention to detail
• Communicate clearly and respectfully with a wide range of people
• Be comfortable working independently and as part of a team
• Have excellent customer service and be willing to go the extra mile for supporters

If you are passionate about great supporter care and want to help make a real impact, we would love to hear from you.

We offer competitive benefits including opportunities for learning and development, flexible working, 30 days annual leave plus recognised bank holidays (pro‑ratio if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.

Please note you will need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.

Closing date and interview date

Closing date for completed applications is midnight on Monday 12 January 2026.

Interviews expected Wednesday 21 and Thursday 22 January 2026.

We reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.

No agencies please.

How to apply

For more information on the role and to apply, please use the application button provided to visit our website.

If you have any questions about the role or would like to discuss the role before applying, please contact [e-mail]

Our commitment to an inclusive workplace

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities.

It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.