Supporter Care Officer

BRF Ministries; Abingdon; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A charitable organization in Abingdon seeks a Supporter Care Officer to provide excellent customer service. Responsibilities include responding to customer queries, processing orders, and managing donations. Ideal candidates will have strong communication skills, prior customer service experience, and proficiency with Microsoft Office. The role offers a full-time position with hybrid work opportunities, generous leave, and requires a commitment to the organization's Christian values.

Benefits

25 days holiday plus bank holidays

Auto enrolment pension scheme

Health care cash plan

Flexible working opportunities

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Previous experience delivering high levels of customer service.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office and order processing packages.
• Ability to work well under pressure.
• Excellent literacy and numeracy skills with high accuracy.

Responsibilities

• Respond to customer queries via phone, letter, and email.
• Process books, subscriptions, and other orders.
• Assist in customer retention programs and donations.
• Update systems with product information.

Skills

Customer service

Communication skills

Use of Microsoft Office

Multi-tasking

Attention to detail

Teamwork

Reliability

Job description

BRF Ministries Abingdon, England, United Kingdom

26,500

Description of Job

BRF Ministries is a Christian charity. Our vision is to enable people of all ages to grow in faith and understanding of the Bible. We resource the spiritual journey of both individuals and the mission and ministry of local churches.

Whatever their age, wherever they are on the journey towards God, our desire is to see more people…

• growing in understanding of the Bible
• encountering God and experiencing vibrant Christian faith
• equipped to exercise gifts in leadership and ministry

We are a values‑led organisation and they are at the heart of all we do. Our values are:

We respect others

• We value the contributions of every individual, are honest with each other and allow people to experiment and try new things
• We achieve the best results with the time and resources available

We are collaborative

• We seek opportunities to build relationships and work with others towards shared goals

We are adaptable

• We have positive, can‑do attitudes, demonstrating flexibility in our approach and determination to succeed

We are creative

• We encourage pioneering ideas and ways of thinking, continually looking for ways to improve what we do

Role: Supporter Care Officer – Two positions available

Main Purpose

To provide excellent customer and support services for BRF’s work.

Reporting to: Engagement Team Lead

Location: BRF Ministries office, Abingdon/ Hybrid (2 days/wk max. remote working)

Hours: Full‑time (37.5 hours per week), permanent and Maternity Cover, Full‑time (37.5 hours per week), Fixed 12 month contract. Part time considered for the right candidate

Main areas of responsibility

• Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
• Process books, subscriptions, events and other orders received by post, telephone and online including packing and posting orders that require sending from the office.
• Assist in processing of renewals and supporter retention programmes.
• Process donations received by all forms, including web donations, record and store gift aid status on Beacon CRM.
• Allocate payments received by BACS, cheque, or credit card, conduct sales ledger reconciliations and assist in credit control.
• Update systems including Shopify with product information and provide reporting as necessary.

Skills and experience

• Previous experience delivering high levels of customer service.
• Excellent communication and interpersonal skills, high degree of confident on the phone.
• Proficiency in using Microsoft Office, order processing and accounts packages.
• Ability to work well under pressure and to multi‑task.
• Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
• Reliable and consistent.
• Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
• Strong commitment to the aims of the organisation.
• 25 days’ holiday per annum (increasing by 1 day per full years’ service up to a maximum of 30 days), plus Bank Holidays (both pro rata’d for part‑time workers)
• Additional 3 days off between Christmas and New Year, at trustee discretion
• Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
• Health Shield health care cash plan (after successful completion of probationary period)
• Flexible working opportunities including a generous flexitime scheme allowing employees to accrue time and earn additional days leave
• Employee Assistance Programme with access to financial advice, career coaching and counselling
• Learning and development opportunities
• BRF Ministries is proud to be an accredited Living Wage employer

There is an occupational requirement that the role be held by a Christian, as defined by the Equality Act 2010.

By applying for this role, you agree to BRF processing your personal data supplied in your application for the purpose of recruitment and selection. For further details regarding how BRF processes personal data, please visit www.brf.org.uk/privacy-policy/

Closing date

11:59pm Sunday 11 January 2026

Interview date

We will review applications as they come in and arrange interviews accordingly so apply early if interested.