Supporter Care Administrator

Harris Hill; England; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading charity recruitment specialist is seeking a Supporter Care Administrator for a temporary contract until March 2026. This role is home-based with weekly travel to Lingfield, Surrey. You'll be responsible for delivering exceptional supporter care, managing enquiries, and processing donations. The ideal candidate will have experience in supporter care or customer service, strong administrative skills, and be proficient in CRM systems. Join a passionate team and contribute to uplifting donor engagement.

Qualifications

• Experience in supporter care or customer service is essential.
• Strong administrative skills and attention to detail are required.
• Ability to communicate clearly and warmly, both verbally and in writing.

Responsibilities

• Deliver excellent supporter care via phone, email, and post.
• Prepare and send personalised thank‑you messages.
• Maintain accurate donor records on the CRM.
• Support fundraising campaigns, appeals, and stewardship events.

Skills

Supporter care experience

Administrative skills

CRM system proficiency

Clear communication

Proactive and organized

Tools

Beacon CRM

Job description

Supporter Care Administrator – Temporary Contract until March 2026

30 hours per week (4 or 5 days). Home‑based with weekly travel to Lingfield, Surrey. £14.30 ph.

Harris Hill is delighted to be recruiting a Supporter Care Administrator on behalf of a fantastic children’s charity. This role sits within a friendly and passionate Fundraising & Development team and plays a vital part in delivering an exceptional supporter experience.

About the Role

The Supporter Care Administrator helps ensure every supporter feels valued, inspired and well looked after. You will be the first point of contact for donors, manage enquiries with warmth and professionalism, and support the smooth processing of donations.

Key Responsibilities

• Deliver excellent supporter care via phone, email and post
• Prepare and send personalised thank‑you messages
• Steward supporters to maximise engagement and fundraising potential
• Maintain accurate donor records on the CRM (Beacon)
• Process donations, Gift Aid and supporter data
• Support fundraising campaigns, appeals and stewardship events
• Provide general administrative support across the Fundraising team
• Liaise with Finance to process purchase orders and invoices
• Assist with fulfilment of fundraising materials and online shop orders

About You

• Have experience in supporter care or customer service
• Have strong administrative skills and excellent attention to detail
• Be confident working with CRM systems or databases
• Communicate clearly and warmly, both verbally and in writing
• Be proactive, organised and able to manage multiple tasks
• Enjoy working collaboratively as part of a team
• Experience within the charity or fundraising sector is desirable but not essential
• Beacon CRM experience is also a bonus

To Apply

If you are passionate about supporter experience and enjoy bringing structure and care to a busy fundraising function, we’d love to hear from you.

Applications will be reviewed on a rolling basis, so please apply without delay.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever‑improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.